Chinertown
Other Resources => Vendor Discussion & Reviews => Topic started by: Stef2010 on May 05, 2026, 12:45:56 AM
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Hello !
I purchased CSC 32mm inner width and 50mm depth wheels for gravel bikes last January.
The order and delivery went smoothly.
My first ride was perfect.
After a long ride (600 km in Spain), a strange noise started coming from the rear.
Returning from this ride, I went away for a weekend with friends, and the ratchet system broke (several teeth popped out).
Upon my return, I ordered a new ratchet system, but it was impossible to install; the hub was also broken.
I contacted the seller, who offered little to no help (a 5% discount).
They stopped responding to my messages.
In conclusion: the wheelset cost €400, but in my case, they only lasted 700 km... that's €0.50 per km ;)
I strongly advise against using this seller.
Stef
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Have you tried contacting AliExpress (not the seller) for a warranty claim?
On the bottom of AliExpress.com --> "information for EU customers". You'll find links and email addresses that you can use to contact AE support.
I haven't needed to do it myself, but I'm very curious in how far you can claim the 2 year warranty that the EU requires shops to provide. As you have a clear issue that you can demonstrate with photos and videos, you should have a good shot at getting a real warranty return.
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Hello !
I purchased CSC 32mm inner width and 50mm depth wheels for gravel bikes last January.
The order and delivery went smoothly.
My first ride was perfect.
After a long ride (600 km in Spain), a strange noise started coming from the rear.
Returning from this ride, I went away for a weekend with friends, and the ratchet system broke (several teeth popped out).
Upon my return, I ordered a new ratchet system, but it was impossible to install; the hub was also broken.
I contacted the seller, who offered little to no help (a 5% discount).
They stopped responding to my messages.
In conclusion: the wheelset cost €400, but in my case, they only lasted 700 km... that's €0.50 per km ;)
I strongly advise against using this seller.
Stef
lot of people on facebook asked to see pics of the hub. Would like to see that too
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lot of people on facebook asked to see pics of the hub. Would like to see that too
Indeed. New user, 1 message, makes a claim with no evidence.
We need to see pictures. Until then, this is highly suspect.
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sorry I try to post some pictures
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And still nothing. On the FB he posted some grease leftovers.
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Oh wow!
Similar thing happened with me they did send replacement parts but my hub seems to be intact. Will confirm, once the new parts arrive .
I just posted in another CSC thread on here.
The ratchet failed on a ride recently.
I’ve decided to order a different set of ratchets as a precaution assuming their hub supplier has a bad batch so wanting to avoid a repeat.
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Oh wow!
Similar thing happened with me they did send replacement parts but my hub seems to be intact. Will confirm, once the new parts arrive .
I just posted in another CSC thread on here.
The ratchet failed on a ride recently.
I’ve decided to order a different set of ratchets as a precaution assuming their hub supplier has a bad batch so wanting to avoid a repeat.
I got a ratchet skipping on some mtb elitewheels, it worked for 5-6 rides, no visual damage. I replaced it with a 36t dt swiss ratchet I had hanging around at home. Working well so far after 2 years.