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Re: Can we migrate this forum to a modern forum? I'm tired of the broken pages. Well it's been about 2 months since we migrated to a new server and upgraded the SMF version and there have been zero broken pages since so I think it's safe to say that issue is fixed. Great success.

I agree about the image upload issue. Could definitely be improved and I will look into various options.

Thanks for all the feedback positive and negative. To those that post or message me to say this forum has helped them in some way.. honestly, thank you so much for that. It is a genuine source of positivity for me to hear these things.

Hope everyone has a great day.
August 20, 2025, 07:48:22 AM 		1
Re: Warning! My Experience with Winspace After-Sales Round seat post clamps are like $5 USD. Here I thought you were dealing with a custom clamp for an aero seat post. This is the equivalent of buying bar tape or some other minor sh*t. Suck it up and stop being a cry baby!
September 01, 2025, 12:52:01 AM 		1
Re: Warning! My Experience with Winspace After-Sales Just buy a new seatpost clamp - How much is your time worth & how much of it have you wasted bitching about this?
September 01, 2025, 01:01:55 AM 		1
Re: Warning! My Experience with Winspace After-Sales Good lord. After they agreed to warranty the part, you insisted that they agree with you before shipping?
I would have told you to piss off after that.
September 01, 2025, 07:46:54 AM 		1
Re: Warning! My Experience with Winspace After-Sales Usually when you buy a frame or complete bikes you have different warranties for frames and small parts. Many brands have something like 3-5 year warranty for frames and 1-2 year warranty for other parts (you can check with your LBS). After that, manufacturer is not obliged to replace parts for free.

If you see the part is bad or cheaply made in already cheap chinese component, just replace it right away, does it worth the time and effort spent on arguing? It's not like you're buying an Enve, where warranty is a part of marketing strategy and built in the price tag. In this case you are indeed playing Karen

Yes, there were multiple occasions documented on this forum where Winspace show themselves as a complete shit in terms of after sales for frame defects, that's one of the reasons why I completely dismissed them when I was looking for a new frameset. But the same happens with any brand - they will try to not make it a warranty claim as much as HR will bury you into the ground to cover shady company you worked for. Patrick Lino's Giant Propel fork case, Shimano's Cranksets, original Sram UDH - you name it.

So in summary, Winspace = shit, OP = Karen.
September 02, 2025, 02:10:36 AM 		1
Re: Warning! My Experience with Winspace After-Sales This post is hilarious reading. 10/10 would watch the movie.
September 03, 2025, 01:04:33 PM 		1
Re: Warning! My Experience with Winspace After-Sales
Quote from: peraal on September 03, 2025, 01:04:33 PM
This post is hilarious reading. 10/10 would watch the movie.

I second this...

OP, I'm making my first post just to point out how ridiculous this whole thing is. I agree with you that it is a bummer that something fairly simple, like a post collar was botched. Where I think this gets ridiculous is that you seemingly think that the moral high ground is worth the time, emotion, shipping logistics, making this post, among other things. Not to mention you probably initially purchased the frame with a "budget" in mind, albeit Winspace may be a premium brand in the east(china) it is still a budget brand in the west...

The collar from Winspace broke, after 2 years, even if you swear that you always use a torque wrench, no higher than 5nm, is the wrench calibrated? Do you think a collar on a mid range Specialized hybrid or $4500 Trek road bike (not ISM design) doesn't fail under similar conditions?  I'm guessing the collar was fatigued, bummer indeed but so is your attitude. Go buy something that's CNC'd from Wolftooth, Hope, i9 whatever from an LBS, they must have some hideous anodized collar for you. Please tell them this heartfelt tale of how you were wronged too by the way, I'm sure they will have a ton of sympathy. Maybe they'll give you one for free to get you to leave quicker.

Snide comments aside, as someone who spent 10+ years at a bikeshop and is now at a manufacturer, you seem like the sort of customer most folks come to dread. The validation you seem to be seeking here, is almost as insane as you demanding a company in China ships you a new seatpost collar.
September 04, 2025, 01:34:38 AM 		1
Re: Warning! My Experience with Winspace After-Sales Biggest Karen in Chinertown history?
September 04, 2025, 05:35:06 AM 		1
Re: Warning! My Experience with Winspace After-Sales
Quote from: Pswiss on September 04, 2025, 02:28:40 AM
The wrench is a professional Gedore, calibrated, next argument?

If you had actually read the post and looked at the pictures, you’d see this is a clear metallurgical failure, not overtightening. The real issue isn’t the clamp itself but Winspace denying the defect. If they had any interest in improving quality or customer safety, they would have asked me to send in the part for inspection. The fact that this didn’t even occur to them, and apparently doesn’t occur to you either, despite your industry experience, says a lot.

And about your “if you swear” comment, thanks for insinuating I’m a liar. Apart from being disrespectful, that’s not an argument.

As for other brands, if a collar fails spontaneously there too, that’s not an excuse or justification. A defect is a defect

“validation” ....you’ve missed the point entirely. I’m not looking for sympathy; I’m making people aware of how Winspace behaves. And thanks to your contribution, you’re keeping this post alive and visible.

Your line  “where I think this gets ridiculous is that you think the moral high ground is worth the time, emotion, shipping logistics, making this post" is especially ironic... considering you just wrote an entire essay about it and the post you are quoting

how old is it? Was it serviced on regular bases. Are you professionally trained to use a torque wrench?

So much argument they could find to deny your wish for a new clamp, although you used a torque wrench  ;)
September 04, 2025, 10:25:15 AM 		1
Re: Warning! My Experience with Winspace After-Sales The cal cert as shown is missing a date and looks like one that's supplied with a tool. When was it last calibrated? Standard practice is a 12 month cal period, though it's largely pointless for tools only you use as used in their correct operating ranges good torque wrenches don't appear to drift. Being fully awkward why weren't you tightening the seat clamp to the specified torque of 6nm and using a tool capable of doing that?
September 04, 2025, 10:55:02 AM 		1