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Re: Lightcarbon: LCR018-D (endurance all-road) My contact with LC was done exclusively on Whatsapp, great experience with the order process so far, always fast to respond and clear answers...   
October 23, 2025, 11:23:19 AM 		1
Re: Lightcarbon: LCR018-D (endurance all-road)
Quote from: champagneemontagne on October 23, 2025, 11:14:34 AM
I’m a bit disappointed with how things are going. It’s been over two weeks that I’ve been trying to order the frame, but I still haven’t managed to actually get it done. There’s no consistent communication by email with Lightcarbon, I get a reply every three days, and only when I follow up first. It’s really frustrating. Has anyone else experienced something like this?

It seems fairly variable. I asked very straightforward questions and got quick replies when ordering my LCR017. A friend is ordering a LCR018 and seems to have had more trouble, but she has faffed more about options and deciding on the paintwork. After I'd ordered I got pictures after the frame had been painted to check I was happy and a despatch email the day after the frame actually arrived.
October 23, 2025, 11:31:47 AM 		1
Re: Lightcarbon: LCR018-D (endurance all-road)
Quote from: champagneemontagne on October 23, 2025, 11:14:34 AM
I’m a bit disappointed with how things are going. It’s been over two weeks that I’ve been trying to order the frame, but I still haven’t managed to actually get it done. There’s no consistent communication by email with Lightcarbon, I get a reply every three days, and only when I follow up first. It’s really frustrating. Has anyone else experienced something like this?

Use their WhatsApp. They are very responsive through this channel.
October 23, 2025, 12:08:47 PM 		1
Re: Lightcarbon: LCR018-D (endurance all-road) I´ve wrote about 30 Mails with Wendy - usually she answered within a business day. Sometimes she was a bit fast on replying and things got lost/ mixed up but in the end I am very happy with the result (well, lets see what they do :D). Had some special requests about the painting design, decals , drillings etc.
October 23, 2025, 03:28:00 PM 		1
Re: Lightcarbon: LCR018-D (endurance all-road) I was communicating with another sale person Chloe over email only. As long as email is sent during Hong Kong working hours I would get response the same day.
October 24, 2025, 05:29:07 AM 		1
Re: Lightcarbon: LCR018-D (endurance all-road) So guys... had a blast yesterday because I had a full day of factory tour through LC's halls, including 45min interview with Gavin, seeing QC and ISO-tests. I also met all the names we all recognize from our correspondence, such as Wendy, Carol, Jim, as well as the founder Johnny.
Also saw some of Your framesets in final QC with colorings (Who ordered "Cryogeneix"?) as well as a teaser for 2026... ;) -> Every frame that goes out has the same QC process.
They also told me that all sizes should be in production now. It just takes some time, because the demand for the new models is rather big, and it's still a relatively small shop - intentionally so, to keep the quality high, defects and risk low. Also each frame has like 2h of human labor involved + 2 times baking in the autoclave.
The ISO tests were done in the same room as a Well Known Bike World Tour brand's latest models, (which ofc I am not able to share..) and are assembled in the same building...

Currently sifting through 150gb of footage, so stay tuned, hope i will finish the video soon on my channel - Full English this time!
Also, there will be another factory visit in the next weeks here in China ...;)
December 25, 2025, 11:57:43 PM 		1
Re: Lightcarbon: LCR018-D (endurance all-road) Sounds familiar  :)
I ordered a 56 in raw matt in the first week of November. It was supposed to be in stock, but after payment, it wasn’t (maybe a mistake). Production should have take 45 days as of then, which means the frame would be ready before Christmas!
Beginning of December I asked about a the production date and potential shipping and got the following feedback:
“After the completion of the last production batch, the number of qualified units was insufficient, so we are waiting for the completion of a new batch of frame blanks.”
This added another 35 days on top  >:(

I’m not convinced with the customer service as they are not proactive at all. You need to ask and chase them in every update - even if you already send arround 1000$ that’s not very professional.
January 04, 2026, 01:44:30 PM 		1