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Road Bike Frames, Wheels & Components / Re: Lightcarbon: New LCR017-D (or Yishun R1058-D)
« on: December 03, 2024, 08:26:33 PM »Example 4
Giant refused to honor my warranty for a cracked steer tube. In my initial email to them I specified that I'm aware of any financial implications incurred on my side. I just wanted my fork replaced. They told me kick rocks. So I made a video highlighting my dilemma. Didn't even bash Giant as a brand. Literally 2 days later they sent another email magically stating they'll cover everything at no cost to me. While I was a full price paying customer, are we to assume they would have done the same had I not had a social media presence? Who knows...
Mmm... In China, Giant simply refused to warranty all of the cracked steer tubes, blaming it all on the "wrongful installation" by the users.