Quote from: JonMS on July 01, 2025, 07:33:45 PM
https://xzxcomponents.com/collections/derailleurs-spares

Thanks for this... probably irrelevant given that Wheeltop support seems to be next to non-existent anyway, but would products from XZX be covered by Wheeltop's warranty? Given other experiences, I wouldn't be comfortable with not being able to make a future claim.

Also, I noticed an Easter Egg on their site! Most of the images of cyclists outside of the product pages have non-Wheeltop groupsets fitted

So far, I've had a pretty bad run of luck with the EDS-TX. Learnings so far:
- There's an adjustment screw on the underside of the derailleur that I found difficult to find - a case of RTFM that had me trying to get in and out of the adjustment mode multiple times before I could get my calibration in.
- Once the calibration was dialled in, it worked pretty smoothly - but I found that re-entering the adjustment mode would reset and throw out any calibration I had done. Solution: Take screenshots of the adjustments dialled in to the app.
- Accuracy seemed to be way worse shifting down the cog than shifting up it.
- The FD fine adjustment bolt is soft as butter and stripped using a Parktools ball-headed allen key that was barely used. There's no way to adjust the FD in the app without Wheeltop unlocking the function.

At about 350km of riding, I had a fall - my derailleur hanger seemed to be true, but that didn't stop the groupset from having a nasty run-in with my wheel that resulted in the derailleur experiencing a case of rapid unexpected disassembly, with the body shearing off between the battery and the mech. The mounting holes look like they've sheared in half. Given how the accident happened, I'm not hopeful of it being treated under warranty.

But - the Wheeltop site shows a derailleur replacement (for $390 USD) - I could swear that it's gotten $75 USD cheaper overnight - on pre-order, with a wait of up to 45-days. I have attempted to contact support via the app, email, and the website chat, but have had no response in 2 days. Has anyone had any luck ordering a replacement, and was there a long wait? Are there any chances of me scoring a discount on a replacement given the failure mode if I wait to hear back from support?

If the choice is between waiting 45-days for this product, which has kind of given me hell so far, and biting the bullet and switching over to SRAM, I'm beginning to think it's time to switch.