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Cyclocross Frames, Wheels & Components / Re: Tideace FM-CR060 New Mold Gravel Frame 700*47C
« on: July 02, 2026, 07:42:05 AM »
I ordered a FM-CR060 frame through AliExpress on March 25, 2026. After placing the order, all further communication with Tideace was done via WhatsApp.
The first paint job did not match the layout that I had approved and that Tideace had confirmed. Some logos were too large, others were too small, the color lines were incorrect, and several details did not match the approved design. I reported these issues immediately. Tideace acknowledged the mistakes and agreed to correct them.
A revised layout (including some color changes) was then created and approved by me. At that point I made it very clear that I wanted a new frame to be produced, not the original frame to be sanded down and repainted.
Unfortunately, this request was completely ignored. Instead of manufacturing a new frame, Tideace fully sanded the original frame and repainted it. This process took until June 9, 2026.
However, the repainted frame still did not match the approved design. The lettering, which had been specified as silver, was changed to black without informing me or asking for my approval. In addition, the logo on the top tube was painted very poorly and looked unprofessional.
During this time, Tideace also marked the order as "shipped" on AliExpress without my approval, even though I had neither accepted the frame nor received it. This created unnecessary confusion when dealing with AliExpress customer support.
When I pointed out these new issues, Tideace told me that the frame had been painted by an external paint shop and that they had not noticed the incorrect lettering themselves. In my opinion, that is not an acceptable explanation. My agreement was with Tideace, and I simply expected to receive a frame that matched the design we had both approved.
When I insisted on receiving a frame that complied with the approved layout, Tideace's response was simply that I should cancel the order.
For the past several days, Tideace has stopped responding to my messages completely.
I cannot comment on the quality of the carbon frame itself because I never received a finished product that matched the agreed specification. My experience is solely about the communication, execution of the custom paint job, and the way my complaint was handled.
Based on this experience, I would not order another custom-painted frame from Tideace.
The first paint job did not match the layout that I had approved and that Tideace had confirmed. Some logos were too large, others were too small, the color lines were incorrect, and several details did not match the approved design. I reported these issues immediately. Tideace acknowledged the mistakes and agreed to correct them.
A revised layout (including some color changes) was then created and approved by me. At that point I made it very clear that I wanted a new frame to be produced, not the original frame to be sanded down and repainted.
Unfortunately, this request was completely ignored. Instead of manufacturing a new frame, Tideace fully sanded the original frame and repainted it. This process took until June 9, 2026.
However, the repainted frame still did not match the approved design. The lettering, which had been specified as silver, was changed to black without informing me or asking for my approval. In addition, the logo on the top tube was painted very poorly and looked unprofessional.
During this time, Tideace also marked the order as "shipped" on AliExpress without my approval, even though I had neither accepted the frame nor received it. This created unnecessary confusion when dealing with AliExpress customer support.
When I pointed out these new issues, Tideace told me that the frame had been painted by an external paint shop and that they had not noticed the incorrect lettering themselves. In my opinion, that is not an acceptable explanation. My agreement was with Tideace, and I simply expected to receive a frame that matched the design we had both approved.
When I insisted on receiving a frame that complied with the approved layout, Tideace's response was simply that I should cancel the order.
For the past several days, Tideace has stopped responding to my messages completely.
I cannot comment on the quality of the carbon frame itself because I never received a finished product that matched the agreed specification. My experience is solely about the communication, execution of the custom paint job, and the way my complaint was handled.
Based on this experience, I would not order another custom-painted frame from Tideace.