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29er / Re: Design flaw/quality issue IP-036
« on: May 23, 2016, 10:14:00 PM »
Bought a 057 from xmcarbon this winter and built it up this spring. 4 rides in a crack appeared in the center of the top tube.
Some correspondence and exchange of pictures with Peter and he is sending out a new frame. You would be hard pressed to get customer service like that from any American company. I had friends wait 6 months to replace their carbon frames from US companies. Disappointed the crack appeared but Peter was quick to rectify.
Some correspondence and exchange of pictures with Peter and he is sending out a new frame. You would be hard pressed to get customer service like that from any American company. I had friends wait 6 months to replace their carbon frames from US companies. Disappointed the crack appeared but Peter was quick to rectify.