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« on: February 18, 2026, 04:48:38 PM »
Hey Guys,
Bought some carbon hoops excitedly from Pro X carbon 4/5 weeks ago.
Sadly they've arrived in no fit state to be used at all. Wheels completely destroyed.
Box the wheels came in was all beaten up and battered , had been retaped by the courier service somewhere along the way.
I'm reaching out for some advise on what to do to get my Full refund for this. Has anyone else ordered from a Chinese manufacturer and unfortunately had this sort of damage when recieving wheels etc? I've submitted a PayPal dispute with evidence of them being beyond damaged and box absolutely wrecked but would like to hear others thoughts. I'm hoping Pro X carbon get this resolved for me and I get refunded asap as isn't my fault theyve arrived like this. Kind of putting me off buying another set from china after waiting a while and them arriving to not be useable.