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29er / Re: Epic Evo Clone
« on: August 08, 2026, 03:49:35 PM »I think they only want to sell and other types of communication are not interesting.
Airwolf gave me the most frustrating customer service of my life.
My bottom bracket insert got loose and I got a new front triangle after months of waiting.
I paid for shipping.
The new front triangle lasted less than 300 kilometers and the insert got loose again.
After two weeks of trying hard the customer service told me the frame was in painting.
Then nothing happened.. only ghosting.
When I tried to enter the chat using my normal web browser and my name, I got no answers.
When I entered their web site using incognito or other IP address and looked for a new frame or part, the customer service worked just fine.. until I started asking for warranty.. then ghosting in the end.
Their e-mail doesn´t work by the way in the warranty cases.
I tried to get a new warranty front triangle for seven months and then the warranty expired.
Hongfu has the best customer service.
i’ve been communicating with hongfu to purchase their fm138 frame. but they’re requesting payment via bank transfer which is really throwing me off. i’ve purchased frames and wheels from various chinese companies and have always been able to pay through paypal. did you have to pay hongfu with bank transfer and was it fine? any input is much appreciated!
