Quote from: Steve42 on March 04, 2024, 08:38:20 AM
So now I was worried a bit and tried to contact the manufacturer and seller, Tsunami Bicycles. Wrote two mails, did three requests over the support formular on the website: Never got an answer... I am really hoping for a reply.

I had exactly the same experience with Tsunami Bicycles. But, unlike you, I'm starting to give up hope. How can they afford it to run an after sale service like that? Otherwise, it looks a rather reputable and legit company.

I understand that there was a topic called 'Seaboard' here, and Stravakiddo asked about experiences with the frame. Well, I think I have some to share.
I watched Trace Velo's bike build video on Youtube, and was just stunned, and decided to add a steel bike to my collection. So I went on a search, identified the manufacturer (Tsunami bicycle), found their web site, looked around, it looked legit, and placed and order for a Tsunami Weapon CR01 (https://tsunamibicycle.com/product/cr01-road-frameset-700c-rim-brake-steel-polish/). The shipping time was just a wee bit longer than promised, then the frameset arrived and it was just magnificently gorgeus.
But...
But it turned out that it is seriously defective. The left seatstay is several mm's shorter than the right one, making the correct alignment of the rear wheel totally impossible. Immediately, I sent the company a letter of complaint describing the problem and demanding a full refund or replacement of the faulty product. No reaction. Not even an automated reply confiriming the receipt of my correspondence. I forwarded the message to all the email accounts that I could find on their website, and used their online Contact us form. I have been sending them email for more than two weeks now, and still no reaction.
OK, it's a cheap frame, What could you possibly expect for that kind of money? But the frameset is SO sexy, and the welding looks rather impressive as well. It looks a reputable company. How can they afford to have customer service like that?
Has anyone ever come across anything like that? What do you suggest I do? I'm totally helpless.
P.S. It's not the money that grieves me, but I dread to order a different frameset with after sale service like that. Suggestions? Comments? Remarks?