1
29er / Re: Charles M06 XL build
« on: June 28, 2018, 02:28:22 AM »
This is why I didn't want to mention any specific brand names. I am sure there are many people who have had nothing but the best experiences with Giant warranty.
To be fair, they are not the only one's to specifically mention racing. While most others use a more generic term of "normal use". Who's definition of normal use though???
The other lovely t&c exclusion you see a lot is something along the lines of ... "This warranty is void if the bicycle was not properly assembled by an authorised xxxx dealer."
Now, I can see why they have this, why should the brand be responsible for some ham fisted home mechanic breaking the frame during build, then try and claim it was defective.
But... there have been lots of people with cracked carbon seat/top tubes. Were all these results of frame defects? or results of bike build, etc? If you know you didn't cause the issue, but the brand thinks you did, it can cause problems with a warranty experience.
As you said in another post, at least with a brand bike, you can walk into an authorised shop and talk with someone. They are most likely to help you out, especially if you purchased from them in the first place. While a chiner frame manufacturer may ignore your emails as is what is happening now. Hard to beat a LBS on those points.
Those Yeti frame looks super cool btw. Wishing I could afford one.
To be fair, they are not the only one's to specifically mention racing. While most others use a more generic term of "normal use". Who's definition of normal use though???
The other lovely t&c exclusion you see a lot is something along the lines of ... "This warranty is void if the bicycle was not properly assembled by an authorised xxxx dealer."
Now, I can see why they have this, why should the brand be responsible for some ham fisted home mechanic breaking the frame during build, then try and claim it was defective.
But... there have been lots of people with cracked carbon seat/top tubes. Were all these results of frame defects? or results of bike build, etc? If you know you didn't cause the issue, but the brand thinks you did, it can cause problems with a warranty experience.
As you said in another post, at least with a brand bike, you can walk into an authorised shop and talk with someone. They are most likely to help you out, especially if you purchased from them in the first place. While a chiner frame manufacturer may ignore your emails as is what is happening now. Hard to beat a LBS on those points.
Those Yeti frame looks super cool btw. Wishing I could afford one.