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After The Ride / Re: Warranty issues survey
« on: January 30, 2018, 11:52:48 AM »
Thanks for all your replies, guys.
I mentioned this topic in conversation with Tideace representative. Of course it's not worth sending the frame back, given that a new one would be about $250. But anyway, it seems that according Tideace warranty rules I must return my frame first.
It's very convenient for them, I think, because nobody will return a broken frame back to China and pay shipping taxes and wait who knows how long if they can get a new frame for just another $250. Sure, it's not big money, but it's not about the money, it's about how all this "warranty" thing doesn't really work this way. I wonder if there was anyone who ever sent his frame back to China for rapair)))
As far as I know, Tideace representative was going to register on this forum. So I hope he will speak for himself now.
I mentioned this topic in conversation with Tideace representative. Of course it's not worth sending the frame back, given that a new one would be about $250. But anyway, it seems that according Tideace warranty rules I must return my frame first.
It's very convenient for them, I think, because nobody will return a broken frame back to China and pay shipping taxes and wait who knows how long if they can get a new frame for just another $250. Sure, it's not big money, but it's not about the money, it's about how all this "warranty" thing doesn't really work this way. I wonder if there was anyone who ever sent his frame back to China for rapair)))
As far as I know, Tideace representative was going to register on this forum. So I hope he will speak for himself now.