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Vendor Discussion & Reviews / Trouble with CarbonSpeed warranty?
« on: June 21, 2018, 09:37:15 AM »
Hey all, I got a CS156 from Carbon Speed this spring. Built it up, and it rides great. But the other day i found a large chip out of the rear drop-out area. I emailed peter at CarbonSpeed about it, and got the following response:
Well, it was not hit by something stiff, and it has largely been ridden on Double track with no rocks/logs etc. Also, it clearly is comprising the area around the dropout, so it will have some affect on frame quality and ride quality. I have since emailed Peter 4 times asking respectfully how to start the warranty process, but have yet to receive a response. Any ideas? Anyone else had this problem? I purchased it because it had a decent warranty, but if they don't honor that warranty, well, that sucks.
Was the frame hit by something sharp and stiff ?
From the pictures, we can not tell what happened on the dropout area, and that is only one position, right ? Anyway, you don't have to worry, that won't affect riding and frame quality.
Best Regards,
Peter
Well, it was not hit by something stiff, and it has largely been ridden on Double track with no rocks/logs etc. Also, it clearly is comprising the area around the dropout, so it will have some affect on frame quality and ride quality. I have since emailed Peter 4 times asking respectfully how to start the warranty process, but have yet to receive a response. Any ideas? Anyone else had this problem? I purchased it because it had a decent warranty, but if they don't honor that warranty, well, that sucks.