I did exactly that while also reaching out to Jenny @ Hongfu. She apologized for the confusion and said my frame was being QC checked. It would be shipped soon as that was complete. I had heard that same story before so I was surprised to see a valid tracking number in my email today. Hopefully they sent me the right size/frame!
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#2
29er / Hongfu issues
May 15, 2019, 11:54:35 AM
Hey Guys/Gals,
Anybody had issues with info coming from Hongfu sports? I paid for an unpainted 21" FM258-B on April 19th. With the May 1st holiday my frame was said to have shipped May 7th but the tracking number was invalid. I followed up again this week asking for a valid tracking number only to have a bizarre response saying they only have one frame left and that I need to finish payment. I've been working with the same agent "Anan" and the whole email chain was still attached so I'm baffled if this was just a brain fart on their part. How long would you guys go before filing a dispute with paypal?
Thanks!
Chris
Anybody had issues with info coming from Hongfu sports? I paid for an unpainted 21" FM258-B on April 19th. With the May 1st holiday my frame was said to have shipped May 7th but the tracking number was invalid. I followed up again this week asking for a valid tracking number only to have a bizarre response saying they only have one frame left and that I need to finish payment. I've been working with the same agent "Anan" and the whole email chain was still attached so I'm baffled if this was just a brain fart on their part. How long would you guys go before filing a dispute with paypal?
Thanks!
Chris
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