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29er / Re: Carbonda fm936 Thoughts
« on: August 09, 2023, 03:06:55 AM »
Excellent Service!
I've been riding my L standard frame for two and a half year pretty hard and some weeks ago it feel different.
It felt like something was loose in the backend.
After inspection I found a crack in the chain stay on the right side at the smallest part near the attached chrome part (Chain ring protection)
Contacted Wing at Carbonda and got an reply in a day.
Carbonda sent a new triangle for free after some discussions and that was not what I've expected from them!
Makes me convinced that they are a serious company with great customer care in focus.
I've been riding my L standard frame for two and a half year pretty hard and some weeks ago it feel different.
It felt like something was loose in the backend.
After inspection I found a crack in the chain stay on the right side at the smallest part near the attached chrome part (Chain ring protection)
Contacted Wing at Carbonda and got an reply in a day.
Carbonda sent a new triangle for free after some discussions and that was not what I've expected from them!
Makes me convinced that they are a serious company with great customer care in focus.