Hello all,

My first post here, I bought a TT-X3 frame from Seraph/Tan Tan. It took more than 2 months to arrive. Communication during the wait time was mediocre. Questions were not answered. But, when I arrived I was happy. It looked beautiful! Nicely build, paint great.

The bike was build by a friend, which was a professional bike builder for many years.

HOWEVER! After riding ONLY 8 KM/5 miles, the seatpost collapsed and I nearly crashed. A small crack in the frame appeared. I am only 80kg heavy and the frame lasted less then 10 km.

I contacted the company, they said they would make it an emergency call. After a couple of days they said they would send a new frame but not a new seatpost (which was heavily damaged by the collapse). A long conversation started but they would not take responsibility. I bought the frame via Ali-express due to their (in my experience) good customer protection which I really needed in this case. Seraph made a threat, if I would post a one star review (how could I give any better than one star with a 'quality' like this?), they wouldn't send a new frame. How about customer service?!

During the dispute process, Seraph made two propositions, 1: new frame, that's it. 2: send all back, get my money back. However, shipping would be more than the cost of the frame.

Ali judge ruled in my favor. I will get my money back.

This was my first chinese frame. I knew it would be a risk, I got a really shitty frame. It wont be my last, I will going to buy a Velobuild or Ican frame.

BUT BE WARNED, DON'T BUY FROM TAN TAN/SERAPH!

A lot of you guys won't have any issues and ride your frame without any issues. However, if you are unlucky like me, you're screwed with this BS company!