1
Cyclocross Frames, Wheels & Components / Re: Wheeltop EDS GeX
« on: August 17, 2026, 02:08:05 AM »
Hi everyone!
I’m having an issue with my Wheeltop EDS GeX Gravel 1x12 and wanted to ask if anyone has experienced something similar or knows of a possible solution.
Unfortunately, Wheeltop hasn’t been very helpful so far. I reported the problem with videos and a detailed description, but apart from telling me that the one-year warranty had expired, there was no technical analysis, troubleshooting, or offer of a replacement shifter. In the end, I was basically told to buy a new groupset.
The problem is with the right shifter:
Both buttons are no longer detected separately.
I can change the button assignment in the app, but both buttons always perform the function assigned to the small button.
Example: large = “+”, small = “−” → both shift “+”.
If I swap the assignment: large = “−”, small = “+” → both shift “−”.
The shifter itself is detected normally in the app.
The current gear position is also displayed correctly.
Shifting via the app works normally in both directions.
I have already tried:
Replacing both shifter batteries (3.3 V)
Updating the firmware
Re-pairing the shifters
Resetting the system
Resetting and testing the button assignments several times
Does anyone have any idea what could be causing this? Maybe someone has experienced a similar problem or knows whether the shifter can be reset/relearned separately, or whether this sounds more like a hardware failure?
Thanks!
I’m having an issue with my Wheeltop EDS GeX Gravel 1x12 and wanted to ask if anyone has experienced something similar or knows of a possible solution.
Unfortunately, Wheeltop hasn’t been very helpful so far. I reported the problem with videos and a detailed description, but apart from telling me that the one-year warranty had expired, there was no technical analysis, troubleshooting, or offer of a replacement shifter. In the end, I was basically told to buy a new groupset.
The problem is with the right shifter:
Both buttons are no longer detected separately.
I can change the button assignment in the app, but both buttons always perform the function assigned to the small button.
Example: large = “+”, small = “−” → both shift “+”.
If I swap the assignment: large = “−”, small = “+” → both shift “−”.
The shifter itself is detected normally in the app.
The current gear position is also displayed correctly.
Shifting via the app works normally in both directions.
I have already tried:
Replacing both shifter batteries (3.3 V)
Updating the firmware
Re-pairing the shifters
Resetting the system
Resetting and testing the button assignments several times
Does anyone have any idea what could be causing this? Maybe someone has experienced a similar problem or knows whether the shifter can be reset/relearned separately, or whether this sounds more like a hardware failure?
Thanks!

)