Okay, sounds pretty reasonable. They did revert yesterday and asked for a video, so that is send and I assume they share with Ltwoo and then send me a replacement. Thanks for letting me know.
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Road Bike Frames, Wheels & Components / Re: LTWOO ER9 & ERX - Electronic groepsets
September 13, 2024, 02:13:00 AM #2
Road Bike Frames, Wheels & Components / Re: LTWOO ER9 & ERX - Electronic groepsets
September 11, 2024, 10:05:16 PMQuote from: 00Garza on September 02, 2024, 12:46:12 PM
Also had good customer service experience with 80 designer store sorting a broken GR9 shifter.
Hi, how was the response time from 80 Designer Shop. I have raised an issue with a dead EGR, they quickly replied with standard checklist to check and then silence and no answers in a couple of days. Did you also experience long response time.
Thanks,
Christian
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