I bought this frame after seeing Trace Velo, Hambini and Oz Cycle give great reviews for Trifox frames. I’m 178 cm tall and I ride a Medium Giant TCR Advanced (2016). I compared the geometry to their geo chart, and bought a Trifox X16 size 54. The geometry chart is only 1-2 mm different at most, basically identical. It was only after assembling the bike that I realized that there was a major issue: I have normal length legs for my height (inseam 83 cm), and on my TCR, the seatpost is about 20 mm from maximum height/minimum insertion. The maximum distance from BB to saddle rail on my TCR is about 780 mm, and I have it around 745 mm (depends on saddle and pedal stack, obviously).
On the Trifox X16, the
maximum distance from the BB to the saddle rail is just
720 mm, so the saddle at maximum height is 30 mm too low for me. The seat tube on the Trifox is actually 5 mm taller than the TCR, but the distance from saddle rail to min-insert line on the Trifox seatpost is just 240 mm, 60 mm shorter than the TCR seatpost! Basically, I need the seatpost to be at least 30 mm longer (40 mm really, to be safe with different saddles and pedals). You might think I just need the next size up, but the size 56 only has 20 mm more seat tube length, and 20 mm more
still isn’t enough, and the 56 has too much reach for me anyway (I’d need a tiny stem). The frame is the right size for me in reach/stack/etc., the seat post is just extremely short.
I tried to explain all this to the Trifox support guy, but they don’t seem to understand my issue (or don’t want to). I asked several times if there was a longer seatpost for larger sizes, they said no. To be honest, I don’t see how anyone my height or taller could possibly fit on this frame, or the size 56 or 58, with the tiny seatpost. I sent them dozens of photos and tried to explain the issue several times over the course of a week. These are some of the pictures I made for them to explain the issue:
https://i.imgur.com/t4XzKuh.jpghttps://i.imgur.com/yLNsSor.jpgThen I realised that the Trace Velo guy looks quite tall – So I went to his build video and he says he ordered the size 58, which has 522 mm seat tube length (C-T). Using that measurement, and a photo of his bike setup, you can measure his seat post extension at 280-285 mm in the below photo. But, the seatpost I have, only has 240 mm maximum extension? So, Trace Velo either has a longer seatpost, or, he has his seatpost set up
45 mm BEYOND the minimum insertion line (measured from two different videos):
https://i.imgur.com/YxTl9Vs.jpghttps://i.imgur.com/0oBgHEj.jpgI’m 99% sure he is actually just clamping the seatpost way below the minimum insertion. I contacted Trifox support again and explained all of the above, I asked how Trace Velo (who they sponsored to promote this frame) managed to get 285 mm of seatpost extension and sent them the above photo. They replied with this (my measurements on the right, theirs on the left):
https://i.imgur.com/iwfVZ2g.jpgThe dimensions they have added to the left side are completely wrong. He clearly doesn’t understand how to read a geometry chart or measure their own bike frames. I sent them this to explain that the dimensions they had marked as '240' and '280' were completely wrong:
https://i.imgur.com/QJYmuIc.jpegAt this point I said if he wasn’t able to supply me a longer seatpost, explain how Trace Velo got a longer seatpost, or help me in any way, I wasn’t able to use the bike frame at all, so I asked for a refund.
Surprise surprise, they refused, and have stopped responding. I ordered through Aliexpress thinking it would give me a bit of protection, but after appealing to Aliexpress, they also denied me, unfortunately I think the issue (correct size frame, but seatpost too short) is too technical for them to understand across the language barrier, and they don’t understand why it renders the whole frame unusable.