I may actually have been the one over reacting a bit and that's probably due to my unique issue (the frame rub) that Eddy refuses to acknowledge or help with. But going back over the thread , I still stand by what I said.
I don't think any business in the world would ask how high. Maybe a trampoline park? 
But I can tell you light carbons' and velobuilds after sale support is night and day better than what I have received with heideli. I got any documentation, torque specs, new bearings or pretty much whatever I needed straight away from Carol at light carbon. I've had an even better experience with Chris from velobuild. If there was ever a problem , I'd show proof with a couple pictures and a replacement or fix was sent ASAP. Not once did I have to argue with them, wait days upon days for a reply or get ignored like with heideli. This is amongst other issues I've had, the two biggest (other than the flex) were the paint quality being terrible and it's been like pulling teeth trying to get any help for this frame rub. I'm not sure how many pictures and emails I've sent but they refuse to do anything about it. Well to be honest, it's not a refusal per say, Eddy just doesn't reply to any email where I bring it up.
I don't think you are, there is something uniquely wrong with your frame. They are not responding to your legitimate claim, that is an issue.
In response to your other post -
It's been said a more than a few times now that the design is flawed and it's clearly problematic if a lot of us are going with JJJ's bolts to fix it. Since you agree that they did know about the issue months ago, why is it ok for them to sell off the stock of a frame with a known flaw like this? You say that's how industry works. But if any other company did this wouldn't there be a fix provided at no cost or a recall as is true with auto manufacturers? I can't imagine any consumer in any industry being ok with flawed products being sold and sent out when the issue is known and acknowledged by the company producing it. That would be like samsung still selling the exploding note phones just to finish off current stock before selling ones that don't explode.
Let me put it in a way that made it easier for me to follow, hope it helps for others -
The original frame with all the issues we'll call AM831 v1.0 (triangle v1.0).
The frame shipping soon with the upgraded triangle will be AM831 v2.0 (triangle v2.0).
Did they actually fix the link but adding 2mm of threads? I bought a manually tap to do just that and I no longer need a washer. Anyway, I'll call that v1.5.
Are people getting a v1.5 frame after Haideli were made aware of the issue? Do frames ordered after Eddy told them that is was fixed have the same issues as the 1.0 owners?
I would like to know, it would change my opinion from misunderstanding of what "fix" means to somewhere between emu26's and your stance. I'm giving Haideli the benefit of the doubt based on my daily interactions with nonnative English speakers.
The 1.0 connection style isn't the best design but it works. "Could be better" to flawed is a big leap as it isn't a catastrophic failure. Yes, JJJ's mod will make it better like any after market upgrade should.
And Samsung continued to sell the exploding phones. It was a feature, not a bug
Also, I completely understand how heideli can't magically change the rear triangle while the frame is in transit. However, it seems Eddy did confirm the flex was fixed to a couple people but in actuality they got the same frame we did with the same flawed design and flex. Attached are a couple pictures of those comments. If you check the group buy A thread around the times of these comments i think you will find a couple more people saying the same thing.
Maybe I'm a bit naive when it comes to Chinese open mould frames but I don't think this was due to a language barrier or misunderstanding. Which is truely unfortunate, as i was hoping having him here would be a boon for the community.
Going back to it being two separate issues, the connection slop that will make it feel flexy
may have been dealt with on triangle 1.5. Triangle 2.0 incorporates additional changes like adding material and thickness to deal with the real flex that clydes like me experience. If they received the frame after Eddy told them it was fixed and they still have play in the connection then Haideli is at fault.
