Just a short upgrade on the LTWOO Story...
as they have had a booth on the Eurobike (not in the cheap china halls) we have decided to give them a mystery visit.
We have asked about the er9 erx and the problems everybody could read online and the videos on youtube....They told me, the products work absolutely flawless and if any problems occur, customer service would step in.
After we have stated, that we have had trouble with er9 and that help has been ignored by customer service, they told me i never ever bought the products from the factory otherwise, they would have swapped immediately for free to help
and customer service is flawless. my products must have been bought at aliexpress and they are not capable of the service levels on aliexpress.
Funfact: when we ordred our first batch, we only did this, as the salesperson garantueed no aliexpress sales..(which started, when the shit hit the fan quality wise, so they could get some volume)
Well, the company i bought from is the same as shown on their name cards (factory)they gave me before..i have asked, if the company on their name card is the factury for sure...they confirmed...they seem to have installed a ltwoo europe outlet with a new sales guy. I did not shown them our invoices, which state that we have bought directly at the factory.
We just collected impressions and wanted to state it here...