Lightcarbon: New LCR017-D (or Yishun R1058-D)

[rasch]

The whole objective of a proper QC protocol is to ultimately produce products that are free from defects before they ship to the end consumer.   Everyone involved in the production process , from the initial order taker to the person packaging, should be another layer of QC and ultimately overseen by a department accountable for  quality control..

Again, I totally agree!

They need to understand what went wrong in this or similar cases and improve that part.

QA/QC is a never ending process all the time . Hope they fix this building issue and all clients issues

[TidyDinosaur]

Maybe something did go wrong with the shipping... It's not because there are no visible signs on the outside that nothing has happened...

[dinorello]

Maybe something did go wrong with the shipping... It's not because there are no visible signs on the outside that nothing has happened...

The area where the crack is, on the top side of the down tube on the inside of the front triangle of the frame.  There's no way that could happen in shipping if the box isn't damaged. 

[JimLee]

Thanks for everyone's feedback, there is definitely a crack.

I am in contact with Wendy from LC. I will keep you updated with how this goes.

wendy has replied to you，A new frame will be sent to you.

[JimLee]

The area where the crack is, on the top side of the down tube on the inside of the front triangle of the frame.  There's no way that could happen in shipping if the box isn't damaged.

From the video and pictures, it looks more like the outer black paint has come loose during packaging or shipping.
The frame will undergo multiple quality inspections before it is completed, and then it will be painted and the aluminum alloy parts with water bottle screw holes will be installed.
The quality inspection in these last two processes is only an inspection of the surface appearance.
Cracks may come from handling or rough treatment during transportation.

We will improve this based on feedback

[JimLee]

Again, I totally agree!

They need to understand what went wrong in this or similar cases and improve that part.

QA/QC is a never ending process all the time . Hope they fix this building issue and all clients issues

Yes, we will improve details such as products and shipping based on customer feedback!

[TidyDinosaur]

This is some top notch customer service

[PaxiH]

I've ordered this Frame (ultralight version) on april 2th after I had a detailed Email conversation with Wendy. She was very professional so far.

She told me it'll take 20-30 days production time. Today I asked her an she told me it will take like 10 days longer, which is still okay to me.
I'll send an update and pictures when I know something new.

I'm glad that they seem to handle this
Defect with some good customer support and sent out a new frame.

[tokkaz]

wendy has replied to you，A new frame will be sent to you.

Yes, I received her message this morning

LC is sending a new frame. I am really happy by how they handled this. Their customer service is legit.

[dinorello]

Excellent, are you shipping the defective frame back so they can figure out what caused the carbon to delaminate?

[dinorello]

From the video and pictures, it looks more like the outer black paint has come loose during packaging or shipping.
The frame will undergo multiple quality inspections before it is completed, and then it will be painted and the aluminum alloy parts with water bottle screw holes will be installed.
The quality inspection in these last two processes is only an inspection of the surface appearance.
Cracks may come from handling or rough treatment during transportation.

We will improve this based on feedback

If the aluminum inserts are installed after the frame is painted that process is most likely the culprit as that area seems to be the thinnest.

[DrRoB]

Hello Community
Here is my finished build of the LCR017-D

[cucumber19]

Beauty! Love the color! How’s the paint finish close up? Also, thanks for the feedback on the bottles. Ordered a couple to ship with my frame (still a month before shipping … the parts are so lonely! ).

[doomguard]

Is there any suitable direct mount derailleur hanger to use with this frame?

[Serge_K]

Hello Community
Here is my finished build of the LCR017-D

Please consider using different logos, it's pretty cringe (and illegal in lots of jurisdictions) to ride fakes. My bike looks like a Factor and i made Tractor decals, it's my way of trolling Factor. But putting Factor logos would just be cringe.
Light carbon makes good frames, there's no shame in riding one, but it doesn't make it a cannondale.
Nice build though, let us know how it rides & holds up over time!