hehe - and that's exactly what I wrote pro actively to elitewheels
That their complete solution proposal would be much more expensive than my regulation proposal, and that I don't understand that
A transport route alone costs more than the 15 dollars proposed in advance.
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/// after i did not agree with the proposal"Hi Tobias
Thank you very much for your message.
About $15, this is the biggest compensation we can get for you, because our company doesn't actually make much money. The cost of carbon fiber wheels is very high, especially this kind of wheel with special specifications.
Regarding the parcel, we can use a very strong packaging, but our cost will be very high, which even affects the price of the product. Customers need to buy wheels at a higher price and pay for shipping.
Usually the transportation of printed matter is different from the transportation of wheels. The products are different, and the internal state during transportation is also different, resulting in different final results, but thank you very much for your suggestion, We remind the company to pay attention to the packaging and improve it to solve such a situation.
Considering safety and cost, Our current packaging is the most reasonable, but there is still room for improvement.Thanks for your advice.
If you can accept the wheel, in addition to the compensation of 15 US dollars, We also applied for a special gift compensation for you (for example: valve, please check picture).We still have a three-year warranty. , and we will deal with any problems for you for free. And we have many repair centers in Europe that can help customers solve problems.
We look forward to your good review, if need anything,you can contact us again at any time
looking forward your reply
best wishes
sukie
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/// After i open the dispute
hi Tobias
We have received your dispute ，
may i know if you can cancel it? If you don't agree with our solution, you can send front wheel to our repair center in Italy or Spain, and we can replace the font hub for you. We can bear the shipping cost.
all right ?
looking forward your reply
sukie"
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Hello Sukie,
This proposed solution is obejectively much better than the previous one with the 15 dollars. Thank you very much for your cooperation. It's a pity that it only came about after I had to take the official route.
However, it is not satisfactory for me personally, as it would mean that I would be without a front wheel for several weeks and my bike could therefore not be used. However, I have planned this bike for upcoming racing events and I am not prepared to have it repaired for several weeks.
My suggestion would be a new front wheel including shipping label, and I send the damaged wheel back to you as soon as I receive the new one? This way I would have no disadvantage except the time needed for the rebuild, which is annoying enough.
I also wonder what the cost advantage is? The shipping alone for a track is already more expensive than the previously offered 15 dollars. Add to that the labour costs, including labour, the new hub/material, and the return shipping.
Have a great day,
Tobi-
Dear Tobias
Thanks for your message
In fact, the first compensation plan is according to the company's regulations,
which is a normal process, because first of all, we have to consider solving the problem for customers quickly.
Maybe some customers are not satisfied, but you can tell us.
Because if the customer does not accept it, we will provide a second plan. We are not because of your dispute. All plans need to be discussed with the customer and the company before the final plan can be determined.
We can agree with your final plan, but we have some situation to let you know, because starting tomorrow, our National Day and Mid-Autumn Festival will start until October 6th next month, so if you can wait, we can produce new wheels for you, and then you can send the old wheels to our repair center. (note : if you agree ,please cancel the dispute first )
all right ??
looking forward your reply
sukie
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Hi Sukie,
It's only the front wheel.
So I can continue to use it and you send me a new front wheel with a return label for the damaged one, which I then send to you after receiving it?
If it is possible that you then also deposit this solution in the dispute and I receive an "order confirmation" so that it is legally binding, I am satisfied.
Unfortunately, I can't end the dispute this way without having something in my hand except a loose promise in the chat.
I hope you understand.
However, the simplest, cheapest and safest solution for all parties would be to simply accept my proposal for the settlement of the claim ($85)?
Thank you for your efforts,
Greetings Tobi
