bdub, they focus on what matters.
Understanding you well and help you decide for the right frame and items.
Once ordered and paid, it is done.
Dealing with our occidental anxiety of ordering abroad is not that important in the end.
May be it is cultural or they are simply overloaded.
To be honest, I was anxious too, especially as I ordered from a rather unknown provider.
But with Iplay you are in good hands.
So relax, insure you have all parts ready and compatible, you will get the frame.