Author Topic: Onirii brakes - Terrible customer service  (Read 493 times)

AzureEssence

Onirii brakes - Terrible customer service
« on: April 04, 2024, 08:36:12 AM »
I purchased a set of IIIPro IV4R brakes during the anniversary sale for $75 from the official store. Onirii sent me two calipers with short hoses, so one is impossible to use as a rear brake right now.

I messaged them and they are trying to get me to buy a new hose for $11 instead of just fixing the issue. Pretty crappy "customer service", I'd stay away. This is the first time I've had an issue with an AliExpress order.



Tijoe

Re: Onirii brakes - Terrible customer service
« Reply #1 on: April 04, 2024, 10:37:53 AM »
On 2 of my 4 sets of IIIPro brake sets I have purchased, the rear hose was between 2" and 4" too short.  I replaced the lines from bulk supply of tubing and saved the short lines.   

AzureEssence

Re: Onirii brakes - Terrible customer service
« Reply #2 on: April 04, 2024, 01:43:03 PM »
On 2 of my 4 sets of IIIPro brake sets I have purchased, the rear hose was between 2" and 4" too short.  I replaced the lines from bulk supply of tubing and saved the short lines.

How does that work with the banjo? Do you just push it in hard? Never changed hydraulic hose before.

Also what size is the hydraulic hose (outer and inner thickness)?

Tijoe

Re: Onirii brakes - Terrible customer service
« Reply #3 on: April 04, 2024, 06:05:51 PM »
I purchased these a couple years ago.  Easy to use.

https://www.aliexpress.us/item/2251832735065834.html

https://www.aliexpress.us/item/3256804179664403.html

I am pretty sure I purchased B90 hose and spare fittings.   I measure 5mm OD, 2.0 to 2.1mm ID
(I recommend writing the store you purchased them from and double checking.)

AzureEssence

Re: Onirii brakes - Terrible customer service
« Reply #4 on: April 05, 2024, 10:51:26 AM »
I purchased these a couple years ago.  Easy to use.

https://www.aliexpress.us/item/2251832735065834.html

https://www.aliexpress.us/item/3256804179664403.html

I am pretty sure I purchased B90 hose and spare fittings.   I measure 5mm OD, 2.0 to 2.1mm ID
(I recommend writing the store you purchased them from and double checking.)

Thanks, I'll just go ahead and order some hose and banjos and fix this myself.

Never buying anything from Onirii again.

AzureEssence

Re: Onirii brakes - Terrible customer service
« Reply #5 on: April 08, 2024, 11:22:17 AM »
Thanks, I'll just go ahead and order some hose and banjos and fix this myself.

Never buying anything from Onirii again.

After I linked them to this thread they sent me a replacement brake hose/banjo...

Serge_K

Re: Onirii brakes - Terrible customer service
« Reply #6 on: April 08, 2024, 03:28:22 PM »
You're ready to drop them because a hose was too short? Get angry if they sell you something broken, or 1 caliper instead of 2, or something neon pink when you wanted black, but just a hose?