Hey all, hope all is good with you. I have an odd situation, wondered if anyone has a suggestion for moving forward.
A local bike shop started building their own brand 3 or so years ago. To do this, they bought Ican Aero road frames with their own logos added, and added group sets and wheels from the likes of Shimano. All very nice bikes with quality frames and good customisation, and also helping the LBS etc. Win/win.
My partner bought one when they launched; I bought one last year. Both were built on versions of Ican's aero road frames. No problems with either so far.
But the complication I've encountered is: the bike shop ceased trading in autumn last year due to cash flow problems, and I'd now like to buy a spacer set for my A22-based bike- just to raise the bars a shade, nothing dramatic. I can add these myself- if I can get them.
And it turns out that I can't, because each time I approach Ican, they want my order number. Which I dont have- the bike shop were their customer, not I. Whenever I try and get them to understand this, via web chat or email, we get so far and then comms on the Ican side just....dries up. This is now at about the 6 month point.
I've now got a bit worried about this; what if I need a new seat post, bars, seat clamp, etc? They're all custom. I can't get Ican to understand this somehow.
Does anyone have any ideas of how I can approach this differently to get access to parts if I need them?
many thanks
cestmoi