Quote from: Jerryno on May 13, 2016, 03:18:26 AM

@ PeterXu

The customer has business with you, not with the factory. If you set your business quality to be dependent on the factory, then you cannot control this and will be bad for your business.

You have $100 bigger margins than your cheaper competition. I suggest from this buy some frames to have for spare parts or when customer needs replacement. Also there are not that many things to check on a frame to see if it is good quality - you should check every frame and not send any that has flaws. You should know the product you sell well and you should know what to check on it. If you send a frame with short bolts it was your responsibility, not the factory.

If you only relay the problem to the factory, you are only a middleman, you have no extra costs (other than communication) from such customer service and ultimately you are not financially motivated to send good product.

I believe you provide the best communication experience, you probably get the better frames from the factory, but you only provide the same customer service as the factory when something goes wrong. For people in US, Europe, etc. such service is not enough and they are willing to pay more to have a better one.

Thanks for your suggestion, Jerry. I am running business, I know I need to offer best service. And I had personally promised him that I would offer him replacement chainstay for sure since he bought the frame from me, not from our factory, but I need response from our factory as well.  And as I said, we had holidays and then were focused on cycle show for past few days, I am so sorry we can not make everyone happy in any time with our service, if you got problem with your frame or rims during Chinese New Year holiday, you might get crazy

And we pay more than other competitors on better quality frames, so I don't have extra $100 margin more than those competitors, and you guys get what you pay for, but you should know our products are not big brands, and even big brands, their products sometimes have these issues also, but they have more than 100% margin so that they can offer replacement immediately.

Quite funny that you just edited this post from initially stating that you offered me a free new chain stay to removed it again - What was the reason for that ?

I have to say that Karsten, you are a little unlucky.  We (and our factory) had several May Day holidays from April 30th through May 3rd, then we ( and factory ) went to Shanghai due to the International cycle show (May 6th through 9th). I passed your pictures and problem with frame to factory when I got first email from you, but no response from factory, what should I do ? I had to wait for response from our factory first and I told you even our factory wouldn't offer replacement, then I will, what you need to do is just be more patient. And I told you our factory need you to send the chainstay back.  Usually the warranty process is like this: issue happened - taking pictures and describing what problem is - we pass pictures and descibtions to factory - waiting response from factory and they will decide if they need customer to send the parts back or not - if yes, then sending replacement after checking out the returned parts and the issue was caused by quality itself.

Factory decides if they need customer to send back the warranty issue parts, not our company. Since factoy thinks that some guys may  get their bicycle crashed, and their frames, wheels and other parts may get cracked, even worse, but they tell us the problems were caused by our products' "low" quality.

So it depends, but we offer replacements under almost issues. Anyway, you should be patient, nobody wants this happened, Karsten.

And all our bolts sizes are same on all 036 FS 29er frames. I will send you 4 new ones.

Honestly Peter, I did not buy the frame from the factory but you, whatever factory decides cannot fall back on me

Fact is the following came from you when I bought the frame, a frame assembled with bushing bolts about 3 mm too short and about 0.15 mm too narrow in diameter.

The new bolts you are sending should be around 20.5 mm in length and 7.95 to 7.97 mm in diameter - Please check that before sending them out !


Just to recap what happened, after only a few hundred km's of easy riding I was experiencing more and more play in the lower joint close to the rear axle and this is what I found:

Hear is a picture of the bushing bolt still sitting in the frame and it is very clear that its only supporting on the outside of the fork, making the upper part of the chain stay(the part that connects to the rear shock absorber) twist and rub the outer inside part of the fork:



Here is a picture of the bushing bolt itself where you can see the length of the bushing bolt and it is also VERY clear to see the, based on the rub mark, that all the force have been only onthe outside part of the bolt:



Here is a picture of the outside diameter of the bushing bolt clearly shoving around 7.84 mm. The bushing in the upper part is 8.02 mm giving more than 0.15 mm of free play witch is a LOT and contribute to the "loose" feeling of the rear end:

 

Here is a picture of the lower left inside part of the fork where it is very very clear to see cracks and carbon breaking up in big pieces - bear in mind that this is caused after only a couple of hundred km. The reason for the cracks and breaking up is due to the fact that the upper part is twisting inside the fork and the inside shim on the outside is grinding inside the carbon:



From my perspective you don't have to be an Einstein Engineer to analyse what happened and the fact that your "factory" want it back before decision whether warranty or not, I simply find ridiculous and must be with the sole purpose of hoping that I give up on the hassle ahead of me

Try to see it from my side, I spent a lot of money and time putting this bike together and most importantly, I'm in the middle of my main riding season and now you are requesting me to dismantle my frame and stuff should start to flow back and forth between China and Denmark taking months. If your store is a responsible one, you should ship me the correct bolts as well as a new painted lower part of the chain stay immediately and then I would ship the wrong bolts as well as the damaged chain stay part back to you.

Even the fact that I have to write numerous mails in order to argue for my rights makes me kind of annoyed and it clearly tells me what I'm up against  

Karsten

What are you asking him to do for you?  What reasons has he given for not helping you?

I'm kindly asking for new bushing bolts in the correct length and a new piece of the lower part of the chain stay - funny enough there was n reaction shortly after this..... Even after very well documented damage, they now want me to pay for the return of the damaged chain stay before they decide what to do. That mean that I will be without MTB for one month during the main riding season. I know that all you guys are praising this guy/company but from my perspective the service so far have been lousy

More than 2 weeks gone by and as of now but nothing but lame excuses from Peter To be absolutely honest, I do not see any of the support/responsibility from Peter that this site have highlighted - As a matter of fact that was the reason why I bought from Peter and not from any other vendor on Aliexpress.

Peter sold me a poorly manufactured product and so far no support to fix the issue


Karsten 

Is the fix a new bushing bolt that you cut down to 8mm?  I'm not sure if I understand how you fixed the problem.

I had a couple of old bushing bolts in the correct diameter but they were too long so I cut them down to 21 mm length. The bushing bolts that came with my 036 are only 17 mm long meaning that all load is only on the outside part of the fork. Also, the bushing bolts that came with my frame were some 0.15 mm too small in diameter causing a lot of free play in the bushings thus adding to the flex issue. Not only does it destroy the fork quickly but i do also create a huge amount of flex in the triangle. After I did my emergency repair, I have reduced the flex significantly.

I must say that the quality of the frame I got from Peter sucks and I'm now seriously considering what to do next, If Peter accept the warranty and provide me with a new lower part of the triangle as well as new bushing bolts all around, I might keep the frame. Other vice I might bite the dust and buy a name brand frame 
 

Hello

The last week I really started to put some km's on my newly built Ip-036 bought from Peter. After the last ride(some 30 km) I realized that there was a bit more play in the rear triangle/rear wheel and today I decided to take the linkage apart in the triangle and quickly found the culprit. On my bike all bushing bolts are 4 mm too short meaning that they only carry on one side of the "fork" they sit in. Also, the bushing bolts on my frame is quite a bit smaller than the female part, I have measured up to 0.14 mm free play..... I find that hilarious as on my rear triangle I now have 1 lower left "fork" that are partially destroyed on the inside. If there are owners out there that have a IP/CS 036 frame I would strongly suggest to check this if not done so already. I will contact Peter as I need new bushing bolts all over in the correct diameter/length as well as the lower part of the triangle. To be honest I'm not very impressed at the moment........

I had some other 8 mm bushing bolts that I could cut and fit in order to continue riding but not a very elegant fix.

Here is a picture of the bushing bolt 4 mm too short and putting all load on only 1 side of the "fork":





Here is a picture of the bushing bolt being 4 mm too short and its quite easy to see the wear marks only on the outside part:



Here is a couple of pictures of the lower left "fork" and its clear to see that the carbon is already stating to be ripped apart on the outside part of the "fork", as a matter of fact there were lying small pieces of carbon in there when I took it apart:





Here is a couple of pictures of my not so elegant fix but it clearly illustrate how the bushing bolt should have been seated in the first place:

Hello All

Today I had the chance to take my 036 out for a little longer 20 mile ride. My other half is from Poland and we are presently visiting my family in law in Bydgoszcz, located in the central part of Poland. Just a half mile from our apartment we do have some 120 miles of single tracks in a huge forest and it is a fantastic playground for MTB lovers. I rode a tiny part of the trails today and apart from very sandy/loose trails, I really realized today just how much more flow there is with my new 036 and I can now handle climbs that I could not pass with my old Specialized Enduro FSR.

The next few days will be MTB heaven for sure 

A few pictures from today's ride:

I finally got around to take the 036 for the first testride yesterday, weather here in Scandinavia have been terrible and I was awaiting the last bits and pieces for my XX groupset. Anyway, it became a very short testride as my MTB shoes are hitting the seat stay My crankset is a Truativ XX 2 x 10 with a 166 wide Q-factor and my pedals are the CB Candy. I'm hitting quite hard especially on the right side and I have to force my shoes out in the cleats, making it very hard for my worn knees after even a very short ride. Do any of you have the same issues on the 036 frame ?

I'm now looking into longer spindles for my Candy's and apparently I can find a ultra long kit on eBay, problem is that I can only find them in Titanium and I'm afraid that I'm too heavy for Titanium - Any suggestions ?

Issue Solved with the new extra long spindles from the link I posted previously - Pictures:



New spindle Q factor is around 9,7 mm higher and I do now have loads of space to move my feets around in the cleats without hitting the frame.







Another big benefit is the weight savings between titanium and steel spindles, I do now have a set of Eggbeater Candy 1 that is 20 g lighter than a set of Candy TI 11 for around 1/5 of the cost. Seller claims that the titanium used is quite a bit stronger than the type Crankbrothers provide - Time will tell if they can stand up to my 200+ pounds


Kind regards

Karsten