Looking at the wrap, which is typical for chiner frames, I'd say the crash happened when the frame was not wrapped. So there is now 2 options:
- It happened before packing. Which is really not honest from the packing guy. The guy might have dropped it and was afraid to tell anyone. BUT, it's good for you as such an impact is caused by a smaller shock then what you would need to cause the same damage on a wrapped frame. The damage is probably more localized in this case.
- It happened after unpacking. Don't shout at me
, I'm just calling options, not that you actually dropped the frame yourself!
So... if you know for sure that your frame can't have been dropped after unpacking (i.e. you noticed the damage while unpacking, not after some time where the frame was let alone with a kid or an animal in a position it could fall), you know for sure that someone at XMiPlay is not honest.