Photos of the internals please. I'm guessing it cracked?
Rider weight and max rear ring might also be relevant. I suspect if you have rear 40T vs rear 20T thats going to be half the force hitting the ratchet.
Internals are still intact no obvious signs of destruction. very little marring on the teeth and not excessive lubrication, dry parts or contamination present they look good but they slip under torque
I tried pulling the springs to get them a bit stiffer, still skips.
I took the ratchet out and put them into a dt swiss hub....it skips.in the dt swiss hub
I put the DT swiss ratchets out and put them in the ztto hub....the ztto hub works fine with the DT Swiss ratchets.
And naturally the DT swiss ratchets back in the DT swiss hub works fine again.
So it is 100% the ratchet gears.
contacted ZTTO and requested a 36T, they indicated they would send one, haven't received it yet....but it's still within the normal delivery time from Ali parts
in the mean time I purchased a 18T dt swiss set of ratchets and have carried on using the hubs. (18T cause they are cheap as dirt and readily available from people who upgraded)
I'm 180lbs a strong rider and I heard it skip a few times previously on some rocky technical climbs, eventually giving out on a rocky climb that requires some sprinting to clean the obstacles. To the point where it could not sustain enough torque to pedal out of anything.
As mentioned the bike I ride has some high suspension travel chain growth and notable pedal kick back at low speed when it goes deep into the travel. So loads could be considerable...
that stated I've run legit DT swiss hubs for much longer with no issues.
In fact this is the first hub I've ever blown the guts out of. without years and years of use and no maintenance.