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Avoid OG-Evkin Official Store on Aliexpress

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TidyDinosaur:
So, I hoped it would not come to this, but after this seller "OG-EVKIN Official Store" has been playing with me for about 6 weeks, I want to warn other potential buyers to stay away from this seller.

I bought a OG-Evkin CF-052 hardtail frame in November of 2022. There was a small crack in the BB area from the beginning, but when I examined it again in June of 2023 (after only 500km and a hand full of rides) the crack had gotten a lot bigger.
Since there is 2 year warranty I contacted the store and sent them pictures. Since then it has been nothing but empty promises (lies?) and long silences from them.

In the first week all they did was ask to sent the pictures to their email, which I did. Nothing much happened after that. I sent multiple messages, but none were answered. After I sent a first mail to Aliexpress customer service they finally answered and proposed to send a new frame, but a size smaller and I would have to pay for shipping. I agreed to that since I am between sizes. They day after they said they would send the payment link the next day, but they never sent it, not even after I asked them multiple times.
A couple of days later they proposed to send a different model of frame (probably because it was in stock in Spain so it would be cheaper for them). Since it is a very different model, I can not use it and I declined the offer and I asked again for the payment link. They said they were going to send it on Monday, which they never did.
They never sent the link, but assured me they were working on the frame. The factory was painting the frame according to them. This would take a week. Because again I heard nothing, I kept asking them about a status update but they did not really answer anymore.
A couple of days ago they asked me to add them to whatsapp. Since that seems to be against Aliexpress regulation, I asked to keep the conversation going on Ali chat. They responded with a weird message which I interpret as "If you don't want to communicate over whatsapp it ends here"

I am really p*ssed at them and very frustrated for leading me on all these weeks like that.

In the last days, I have asked them if my frame is ready. They just say "No". I asked when it will be shipped and now they just say they don't know. So it seems they are giving me the finger and all their promises were just to keep me busy until I finally gave up... >:(

00Garza:
Yikes. That's terrible. Is it still possible to open a dispute?

TidyDinosaur:

--- Quote from: 00Garza on August 07, 2023, 02:46:08 PM ---Yikes. That's terrible. Is it still possible to open a dispute?

--- End quote ---

You can only open a dispute very soon after ordering/receiving... But I did reach out to Ali customer service after the seller did not respond to my mail with the pictures. They responded (customer service) that the seller was willing to cooperate and look for a solution. After that the seller indeed agreed to send the new frame, but I suspect it was just to keep me busy without the intention of really sending the frame since they kept saying they would send the link for the shipping costs, but they never did.

I did reach out again via email to Ali customer service a couple of weeks ago to explain the state of affairs, but never got an answer...

TidyDinosaur:
I have sent a new message to Aliexpress customer service about the way the seller has been acting. We'll see if it does some good, but I'm not expecting too much.

I have also contacted the official website of OG-Evkin to see if they can do something. But I'm wondering now if all these different OG-Evkin sellers aren't just one and the same group since a link on their instagram page took me to a Ali store I suspect is the same seller but just a different front as the one I ordered from.

carbonazza:

--- Quote from: TidyDinosaur on August 09, 2023, 02:14:59 AM ---I have sent a new message to Aliexpress customer service about the way the seller has been acting...

--- End quote ---

Not sure for how long you are wrestling already, but even with great sellers like Carbonda or lightbicycle time is sometimes relative.
If in stock great, if not it can take its time. Sometimes as planned, sometimes not.
Although a big difference is they always communicate clearly, which is why I'm a fan of both.

The few interactions i had with og-evkin official weren't great.
Their products are generally good, their communication definitely not.
So that may add trouble to your case that may after all end well if more time is given.

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