A word of warning to anyone ordering from TanTan.
I received my frame last week and noticed they sent me a fork without mounts on it. All pictures on their site indicate the fork will have mounts, and I don’t see any indication that it was even an option to remove the mounts. They didn’t indicate during any of our correspondences that the fork would be missing mounts, or ask if that was okay
I pointed out the error to them, and asked if they can offer a solution. They said it’s not a quality or safety issue, so they won’t do anything
I asked them to ship me a new fork because sending a product that does not match the description is in fact a quality issue. They said the same thing, and offered to sell me a replacement at full price
I offered to meet in the middle and pay half price, and they said the same thing. They recommended I could sell the current fork on the secondhand market because apparently there is a large market for them (not buying it). They also sent me an invoice for the full price fork. The invoice does not specify anywhere that the new fork will have mounts on it, which seems ridiculous given the circumstances.
I reiterated that this is a quality issue because the frame did not arrive as described and they did not warn me of the deviation. We will see what they say.
I get that they probably work on tight margins, but I’m pretty disappointed that they aren’t shipping as described, and don’t feel at all accountable for this. If they are willing to send an out of spec fork, what would they have done if they sent the wrong size frame? Just told me it’s still safe to ride, so I’ll have to buy a new one?
