Velobuild VB-R-168 Frame

[cramy]

they really need to increase the QC, I saw a velobuild.bike account on the forum, found it strange why they are not coming here to comment and help our friend with his bad experience.

Now reading this, it will push people to buy somewhere else.

[VeloBuild.Bikes]

Hello all

We are sorry for the troubles some of you have been experiencing with your Velobuild frames. We want to let you know that we are working on resolving these cases. If you still need help please get in touch at [email protected] and we will do our best to resolve the problem.

The feedback shared in the thread is being reviewed and taken into account to improve our QC processes. We appreciate your understanding as we strive to offer the best quality products while keeping costs down.

[bamboo_mountain]

Hello all

We are sorry for the troubles some of you have been experiencing with your Velobuild frames. We want to let you know that we are working on resolving these cases. If you still need help please get in touch at [email protected] and we will do our best to resolve the problem.

The feedback shared in the thread is being reviewed and taken into account to improve our QC processes. We appreciate your understanding as we strive to offer the best quality products while keeping costs down.

What are you proposing to do? Replacement frames with better QC for those of us that got burned? I'm not sure anything short of that will really help. When I was emailing with Chris he was pretty dismissive of my issues and even suggested I sand off the lump on my fork crown...

I did get a replacement part for my seatpost but it was quite an effort and he initially denied that there was a problem at all. Not exactly great customer service if you ask me, and hardly "resolved".

[cramy]

Hello all

We are sorry for the troubles some of you have been experiencing with your Velobuild frames. We want to let you know that we are working on resolving these cases. If you still need help please get in touch at [email protected] and we will do our best to resolve the problem.

The feedback shared in the thread is being reviewed and taken into account to improve our QC processes. We appreciate your understanding as we strive to offer the best quality products while keeping costs down.

Spending 1h for a proper QC will allow you not to spend hours to try to solve problem with angry customer. Maybe something to consider.

[planet_sammy]

I am very curious to see how Velobuild.Bikes will respond to the comments in the forum. Actually I had planned to press the order button in the next few days, now I will wait and see how the discussion develops and look for alternatives if so nothing changes in the quality of the framesets...

[Irideslowly]

The better alternative is to order from Longteng bikes.

[planet_sammy]

The better alternative is to order from Longteng bikes.

I'll take a look at the dealer, thanks for the tip

[cramy]

tantan x33 also

[Irideslowly]

tantan x33 also

Someone on the WW forums said longteng/seraph/tantan are the same people. A few months ago, their skype link on their respective websites redirected to the same person.

[1Sigma]

Someone on the WW forums said longteng/seraph/tantan are the same people. A few months ago, their skype link on their respective websites redirected to the same person.

Seraph and Tantan for sure - Seraph is just their marketed brand I believe.
Not sure about Longteng

[1Sigma]

Hello all

We are sorry for the troubles some of you have been experiencing with your Velobuild frames. We want to let you know that we are working on resolving these cases. If you still need help please get in touch at [email protected] and we will do our best to resolve the problem.

The feedback shared in the thread is being reviewed and taken into account to improve our QC processes. We appreciate your understanding as we strive to offer the best quality products while keeping costs down.

Thank you for responding.  I think if you ask people here, QC is probably the most important aspect Vb needs to focus on.

Anecdotally, most of the issues seem to be around:
1) missing or incorrect hardware
2) poor machining of hardware or mounting points on the frame
3) incorrect or sloppy paint job
4) "bait and switch" specifically around handlebars
5) poor after sales service

The frames themselves are fine.

The customer expectation is that they will receive exactly what they have ordered, and not have to contact for after service support.
Because, let's be honest, after sales support is weak and aside from receiving a broken frame in the mail, the VB warranty is almost useless.

It is also in VBs interest to take the extra time to ensure an order is correct and free of defects.
Consider how much time and money is wasted dealing with after sale complaints, as well as the loss of reputation when these complaints are shared on forums?

Ideally, VB wants to be in a position where you will never hear from a customer again, unless it is to buy another frame.

I am not saying this to complain.  Rather, I say this because I would like to see VB succeed. And these QC issues are seriously harming your business

[cramy]

Thank you for responding.  I think if you ask people here, QC is probably the most important aspect Vb needs to focus on.

Anecdotally, most of the issues seem to be around:
1) missing or incorrect hardware
2) poor machining of hardware or mounting points on the frame
3) incorrect or sloppy paint job
4) "bait and switch" specifically around handlebars
5) poor after sales service

The frames themselves are fine.

The customer expectation is that they will receive exactly what they have ordered, and not have to contact for after service support.
Because, let's be honest, after sales support is weak and aside from receiving a broken frame in the mail, the VB warranty is almost useless.

It is also in VBs interest to take the extra time to ensure an order is correct and free of defects.
Consider how much time and money is wasted dealing with after sale complaints, as well as the loss of reputation when these complaints are shared on forums?

Ideally, VB wants to be in a position where you will never hear from a customer again, unless it is to buy another frame.

I am not saying this to complain.  Rather, I say this because I would like to see VB succeed. And these QC issues are seriously harming your business

You sum up the perfect answer, and improvement points to be checked, for sure it will harm the business, why gamble when you can pay a little extra somewhere else and be sure of the quality.

I also hope VB will take all your point in consideration, and hope to see them succeed in the future.

[braincore]

Almost done with a new VB-186, but while working on the rear derailleur, I realized that instead of shifter cable housing I used brake cable housing. Anyone done this before? Is it no big deal or should I redo all my cabling?

[patliean1]

Almost done with a new VB-186, but while working on the rear derailleur, I realized that instead of shifter cable housing I used brake cable housing. Anyone done this before? Is it no big deal or should I redo all my cabling?

You should redo the cabling for two reasons:

1. Quality shift cables (outer/housing) have lubrication properties inside them that aid in smooth and slick shifting for the inner cables. Obviously, brake housing does not.

2. Not using the correct cable housing will slowing annoy you more and more over time. Save yourself the trouble of having to disassemble everything later and just fix it now.

[carbonazza]

Almost done with a new VB-186, but while working on the rear derailleur, I realized that instead of shifter cable housing I used brake cable housing. Anyone done this before? Is it no big deal or should I redo all my cabling?

If you used compressionless housing, you 'll be fine.