Hello all
We are sorry for the troubles some of you have been experiencing with your Velobuild frames. We want to let you know that we are working on resolving these cases. If you still need help please get in touch at info@velobuild.com and we will do our best to resolve the problem.
The feedback shared in the thread is being reviewed and taken into account to improve our QC processes. We appreciate your understanding as we strive to offer the best quality products while keeping costs down.
Thank you for responding. I think if you ask people here, QC is probably the most important aspect Vb needs to focus on.
Anecdotally, most of the issues seem to be around:
1) missing or incorrect hardware
2) poor machining of hardware or mounting points on the frame
3) incorrect or sloppy paint job
4) “bait and switch” specifically around handlebars
5) poor after sales service
The frames themselves are fine.
The customer expectation is that they will receive exactly what they have ordered, and not have to contact for after service support.
Because, let’s be honest, after sales support is weak and aside from receiving a broken frame in the mail, the VB warranty is almost useless.
It is also in VBs interest to take the extra time to ensure an order is correct and free of defects.
Consider how much time and money is wasted dealing with after sale complaints, as well as the loss of reputation when these complaints are shared on forums?
Ideally, VB wants to be in a position where you will never hear from a customer again, unless it is to buy another frame.
I am not saying this to complain. Rather, I say this because I would like to see VB succeed. And these QC issues are seriously harming your business
