Since I like to "understand" things, I tried to ask LTWOO support for an explanation of the behavior.
My Question:
I have a Ltwoo ER7 derailleur with which I've ridden over 3,000 km. Something strange happened today. While I was riding, the derailleur died, showing no signs of life, everything was off, even when I pressed the rear derailleur buttons...
I thought about trying to connect it to a charger. After plugging it in and out (without doing anything else), the derailleur came back on and everything restarted perfectly.
The only thing that happened shortly before was that I hit a big pothole. Could the derailleur have gone into "protection mode" and by plugging in the power cable I "reset" it?
Now everything is working fine, I just wanted to understand what could have happened.
Their response was as follows:
1. Based on your text description, we cannot determine the cause of the malfunction. Please provide a video demonstrating the problem.
2. Please provide proof of purchase, a screenshot of your buyer information from the shopping platform, and your shipping address.
3. Please follow the steps outlined in to troubleshoot the problem and record a video of the process to help us analyze the cause.My reply:
Hi,
1) I can't make a video now because now work correctly.
2) i attach image of aliexpress order
3) None of the scenarios in the video happened.
The rear derailleur didn't give off any lights. Not even when I pressed the button for 30 seconds.
The front derailleur didn't respond to the left shift command.
The groupset wasn't reachable from the app.
I connected the USB-C charger to the front derailleur for 10 seconds and then disconnected the charger. As soon as I disconnected the charger, everything started working again, and I rode another 50km home. The battery was still at 65%. I didn't touch anything else, and everything worked fine again.
That evening at home, I recharged the battery, and it charged correctly to 100%.
My intention is to understand what really happened, why, and whether it could happen again, and under what circumstances.
Notwithstanding the fact that I now always have both reverse charging cables from my smartphone and a mini power bank with me.
I also asked the seller AliExpress (318Bike store) the question. He responded immediately, telling me he would look into it and to let me know if the problem recurred.