Hi everyone.
I ve been reading the forum for the last week trying to find if anybody else has ever had the issue I’m facing with no success.
We purchased a batch of 10 eR9 V3 groupsets for a small racing junior team and in less than 2 weeks all of the groupsets have had issues working under normal conditions. The main issue is that after riding in rough terrain like bad quality pavement or after going into a pothole both the rear derailleur and front derailleur stop working. No matter how many times the shifters are pressed they simply don’t work. And after trying many times we found that connecting the charger suddenly makes the groupset work again. I haven’t been able to understand why it solves it, but it does on most occasions.
Other issues include having the groupsets work in a training ride but then after a couple of hours it would be dead, not asleep, but dead, only to come back to life after a lot of fidgeting but with no clear cause.
And as you know LTWOO support is not any help until now….