Hi Sebastian,
I've been chatting closely with Serenade about a set of wheels, they look great but I'm nervous about their QC process and the quality of their layups etc.
Essentially I don't want to end up in hospital so it's a bit of a leap of faith.
Did you (or anyone else in this thread for that matter) get much insight into their QC process when you ordered?
Thanks,
Sam
Serenade are a seller, not a manufacturer. They claim that they're investing in molds and do QC oversight. But as with many other sellers, it comes down to faith and trust, IMO. You can obviously ask them, but it comes down to whether or not you believe what they're telling you.
I took faith from the fact that their wheels are popular in the Spanish MTB scene and seem to hold up fine. So popular in fact that they opened a warehouse in Spain.
I got three of their wheelsets now. One for gravel, two for road. I've abused all of them pretty extensively over 10k km. But that's anecdotal.
I have never had to deal with warranty issues with their wheels so I can't really tell you how reliable they're handling issues, should they come up.
I think where they excel is value for money. Where they lack is communication. But I've found them to be trustworthy.