Lightcarbon: LCR018-D (endurance all-road)

[JensenMacD]

LC is a company with a reputation to preserve, I hope they accept the offer, it seems like the right thing to do and even more advantageous for them

I would agree. I hope they do the right thing, given the circumstances. I will be sure to update as I go. Especially being somewhat active in the forum here, you don't want a bad experience scaring people off. Kinda like jstrawks mentioned, being a potential customer. I am sure he is not the only. Have good CS will go a long way. 

I'm a squeaky wheel. I'd be squeaking loudly. It's in LC's interest to always send QC photos prior to shipping, not just for the customer's sake but their own. They should require customer sign-off before shipping. I'd be making a real stink about this.

Since someone from LC follows this conversation, as a potential but uncommitted customer, I'm watching this closely to see of LC steps up and makes this right...or doesn't. It matters to me.

I'm also following what happens with the frame with the damaged headset bearing cup.

It may depend on the person. Chloe did send pictures to me and wanted me to confirm I saw no issues before they shipped the frame. "Your paint job is done. You can take a look. If there are no issues, we will arrange for shipment as soon as possible" So I was able to see the frame, a single colour so harder to have a mistake, but still a nice touch for CS. Good CS is a big thing. As mentioned, I will be sure to update on my damage issue. I will keep everyone posted!


On a side note, my local hardware store had a 1/4" drive 4mm long ball head hex socket on sale. So I got lucky on that! 

[palanski]

I'm a squeaky wheel. I'd be squeaking loudly. It's in LC's interest to always send QC photos prior to shipping, not just for the customer's sake but their own. They should require customer sign-off before shipping. I'd be making a real stink about this.

Since someone from LC follows this conversation, as a potential but uncommitted customer, I'm watching this closely to see of LC steps up and makes this right...or doesn't. It matters to me.

I'm also following what happens with the frame with the damaged headset bearing cup.

I feel similarly, but I'm just unsure of what making things right looks like in this circumstance. Thoughts?

[jstrawks]

I feel similarly, but I'm just unsure of what making things right looks like in this circumstance. Thoughts?

In my opinion they should paint another fork for you, ship it at their cost, and let you use and keep the first fork so you don't have to wait to use the frame. If it was me, I'd propose the solution to them and not wait for them to propose one. I believe it's always in my interest to formulate an expectation and communicate it clearly.

[palanski]

In my opinion they should paint another fork for you, ship it at their cost, and let you use and keep the first fork so you don't have to wait to use the frame. If it was me, I'd propose the solution to them and not wait for them to propose one. I believe it's always in my interest to formulate an expectation and communicate it clearly.

This is a great idea I hadn't thought of. Thank you for the suggestion.

[Hainesy]

Exciting - just had some QA photos of my size 54 frame, painted in 08HS Chameleon without any logos, should ship (to UK) end of this week. Got a total of 18 photos, couple below.  Am pleased they have remembered to add the 2 x extra bottle mount points I requested on top and underside of frame.

[kjerts]

Thanks! Yeah, it's even more frustrating given I spent more than a few email exchanges ensuring clarity on this subject (see below):

With that email-exchange, there could be no doubt about the angles. Without that followup, I would defend their paint job, because that paint schema is very unclear about angles. The one fork leg straight down actually gives an angle of the color exactly like your frame ended up.

[TravellerTravis]

I don't think I would have done the same thing. I'll give you an example of what happened to me with spcycle. I noticed a paint defect on the corner of the seat tube. Spcycle sent me another frame, and the old one is gathering dust; they didn't want it back.

I think a company like LC should at least give you a new frame (whether yours is back or not). You'll end up using a "repaired" bike with zero mileage.

just to get another 2 cents in, honestly it's a tiny chip. After a month of using, these will be all over, it's a bike after all. I would have just asked for some money back, slap some nail polish on and call it a day

[POTOOOOOOOO]

just to get another 2 cents in, honestly it's a tiny chip. After a month of using, these will be all over, it's a bike after all. I would have just asked for some money back, slap some nail polish on and call it a day

I agree.
Those new pictures do look like it’s “just” a paint chip and nothing structural to the bearing seat. ( the paint looks quite thick in that area so it could’ve popped off )
Difficult to be 100% without having the frame in front of me, but that’s how it looks.

If they’re willing to ship a frame twice at their expense, I’d imagine they’d be open to a part refund so everyone can move on.

[KRoser]

what is your height and inseam please? during upcoming days i would to order also size 58 but im struggling with stem length. Thank you

My height is 196cm, inseam around 94cm (but Iam not 100% sure about inseam).

[drapotheker]

Hi everyone,

I’m currently in the middle of building up my frame from Lichtcarbon, and I’ve run into a bit of a snag with the rear brake.

Everything was going smoothly until I tried to adjust the rear caliper. No matter what I do, I can't get it centered or indexed properly. Upon closer inspection, I noticed there is some noticeable play at the front mounting point, and the mount itself doesn't look perfectly straight.

I have already reached out to Lichtcarbon (Carol) about this, but I wanted to check with the community here as well.

Has anyone else experienced alignment issues with these mounts?

Do you think this is something that can be fixed by "facing" the mounts, or does it sound like a structural/warranty issue?

Any suggestions on how to stabilize that play in the mounting point?

I'd appreciate any insights or advice you might have!

Thanks in advance.

[jstrawks]

I agree.
Those new pictures do look like it’s “just” a paint chip and nothing structural to the bearing seat. ( the paint looks quite thick in that area so it could’ve popped off )
Difficult to be 100% without having the frame in front of me, but that’s how it looks.

If they’re willing to ship a frame twice at their expense, I’d imagine they’d be open to a part refund so everyone can move on.

Yes, if it's a paint chip and not into the carbon, I guess I would explore the option of having them provide me with some touch up paint in the same color. That may not be an option if that's something that can't be legally shipped from China, being a flammable liquid. I have no idea about that.

In fact, if I reach the ordering stage I may ask if this is something I can get for my own frame. With my Carbonda 1056 the paint pen I bought that's ostensibly the same paint code as that of the paint on the frame really doesn't match.

[jstrawks]

Hi everyone,

I’m currently in the middle of building up my frame from Lichtcarbon, and I’ve run into a bit of a snag with the rear brake.

Everything was going smoothly until I tried to adjust the rear caliper. No matter what I do, I can't get it centered or indexed properly. Upon closer inspection, I noticed there is some noticeable play at the front mounting point, and the mount itself doesn't look perfectly straight.

I have already reached out to Lichtcarbon (Carol) about this, but I wanted to check with the community here as well.

Has anyone else experienced alignment issues with these mounts?

Do you think this is something that can be fixed by "facing" the mounts, or does it sound like a structural/warranty issue?

Any suggestions on how to stabilize that play in the mounting point?

I'd appreciate any insights or advice you might have!

Thanks in advance.

Questions:

• Is the caliper is contacting bare carbon with no metal threaded inserts in the chainstay that are flush to the surface?
• Are there metal threaded inserts on the fork?
• At the the right bolt on the caliper, is the caliper resting on paint?
• Was that ragged paint edge at the left bolt like that out of the box?

[JensenMacD]

just to get another 2 cents in, honestly it's a tiny chip. After a month of using, these will be all over, it's a bike after all. I would have just asked for some money back, slap some nail polish on and call it a day

I agree.
Those new pictures do look like it’s “just” a paint chip and nothing structural to the bearing seat. ( the paint looks quite thick in that area so it could’ve popped off )
Difficult to be 100% without having the frame in front of me, but that’s how it looks.

If they’re willing to ship a frame twice at their expense, I’d imagine they’d be open to a part refund so everyone can move on.

I don't disagree, I previously mentioned it looked like a paint chip. If LC had confirmed with the updated photos, it was just a paint chip, I was willing to take a partial refund. I can touch up the fork with a little nail polish, that was going to be my plan. However Chloe's response indicated she thought otherwise. As LC are the ones indicating it looks like more than just paint damage but also carbon damage, that is when I push for a new frame. A small spot of paint like that can be touched up. A carbon repair is not a quick fix.

To my untrained eye, it looks like it could just be a paint chip. Chloe answered the photos may show the carbon is damaged/protruded. So they still want it back to repair none the less. I appreciate not taking the easy "you are right, it is a paint chip" and sweeping it under the rug. But wanting to get the frame back to confirm it is ok.

[TravellerTravis]

I must have skipped over the part you have quoted at the end of your reply. I'll take everything back and agree with your approach

[drapotheker]

Questions:

• Is the caliper is contacting bare carbon with no metal threaded inserts in the chainstay that are flush to the surface?
• Are there metal threaded inserts on the fork?
• At the the right bolt on the caliper, is the caliper resting on paint?
• Was that ragged paint edge at the left bolt like that out of the box?

Thanks for the help. To clarify after taking a closer look (attached another picture from the rear/right bolt):

The play/movement: To be more precise, the metal threaded inserts are solid and fixed—they don't move inside the frame. The 'play' I’m experiencing is actually the caliper tilting because the mounting surface isn't flat.

The right/rear mount: As seen in the photo, the caliper is not resting on paint at the rear mounting point. It seems to be bare material.

The threads: The threads themselves appear to be perfectly straight.

The left/front mount: That ragged paint edge might have been out of the box or caused by the caliper tilting while trying to align it.