Pro X Carbon wheels delivery , severe damage , advise wanted/ appreciated

[Wyndymilla96]

Hey Guys,

Bought some carbon hoops excitedly from Pro X carbon 4/5 weeks ago.

Sadly they've arrived in no fit state to be used at all. Wheels completely destroyed.

Box the wheels came in was all beaten up and battered , had been retaped by the courier service somewhere along the way.

I'm reaching out for some advise on what to do to get my Full refund for this. Has anyone else ordered from a Chinese manufacturer and unfortunately had this sort of damage when recieving wheels etc? I've submitted a PayPal dispute with evidence of them being beyond damaged and box absolutely wrecked but would like to hear others thoughts. I'm hoping Pro X carbon get this resolved for me and I get refunded asap as isn't my fault theyve arrived like this. Kind of putting me off buying another set from china after waiting a while and them arriving to not be useable.

[dolph]

I got one of my 5 spoke elitewheels with one spoke pierced in the box, refund took long, like 3-4 months with chinese new year, but got TVE replacement at not extra fee.

[brembilla]

Hey Guys,

Bought some carbon hoops excitedly from Pro X carbon 4/5 weeks ago.

Sadly they've arrived in no fit state to be used at all. Wheels completely destroyed.

Box the wheels came in was all beaten up and battered , had been retaped by the courier service somewhere along the way.

I'm reaching out for some advise on what to do to get my Full refund for this. Has anyone else ordered from a Chinese manufacturer and unfortunately had this sort of damage when recieving wheels etc? I've submitted a PayPal dispute with evidence of them being beyond damaged and box absolutely wrecked but would like to hear others thoughts. I'm hoping Pro X carbon get this resolved for me and I get refunded asap as isn't my fault theyve arrived like this. Kind of putting me off buying another set from china after waiting a while and them arriving to not be useable.

Did you reach out to lightcarbon/pro x at all or did you just decide to dispute the transaction without even hearing back from them? This is the fault of the courier, not the manufacturer. A claim should be submitted to the courier service by Pro X, as they are the shippers and therefore the customers of the courier service. You need to contact them in the first place though.

[Da11as]

Was it handed over to you in person? If so, you may be in trouble, as by accepting the parcel you confirmed it was OK. Otherwise, you can dispute with the shipping company and get a refund. Replacement for the wheelset on the side of Pro X would be an expression of good will, they are not supposed to do that.