I've got nearly a year and 5000 miles on my Mixed 5d saddle now.  Still loving it.  Put a second one on my road bicycle.  Have spent a dozen 6-8 hour days in the saddle, over a dozen 3 hour trainer/rollers sessions too.  Saddle is always comfy.

Hi everyone,

First of all, based on the photos and information provided, we can confirm that the damage on this wheel appears to have been caused by an external impact or a serious collision, rather than a manufacturing defect.

We would also like to clarify that we have never refused responsibility or ignored customer concerns. Before every wheelset leaves our factory, it goes through three separate inspection procedures to ensure that it meets our quality standards. We do not ship wheels with known defects or quality issues.

Regarding the testing process mentioned in the discussion, we do have comprehensive inspection procedures for our wheelsets, including structural and performance checks before shipping. You can see some examples of our inspection process here:

https://www.youtube.com/shorts/fX9MZCKySlU
https://www.youtube.com/shorts/VqsSIgvmI_E
https://www.youtube.com/shorts/Ak4BGuw09Pc

We also want to clarify that we have never used our sales numbers as an excuse or as a way to avoid responsibility. Sales volume does not determine whether a single case should be reviewed — every customer issue is taken seriously.

Regarding the communication history, we are happy to provide the complete conversation record if necessary. We believe that showing only one image or a partial conversation can easily lead to misunderstandings about the situation.

After reviewing this case, we also offered a solution and arranged support for the customer, including providing a replacement wheelset. However, this follow-up information was not shared in the discussion, which gives an incomplete picture of how the issue was handled.

We respect all customer feedback, including negative experiences, because they help us improve. At the same time, we hope that discussions can include the full context so that everyone can have a fair understanding of the situation.

Thank you.

Leslie
KORE Cycling