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Re: Velobuild VB-R-168 Frame
Hello all We are sorry for the troubles some of you have been experiencing with your Velobuild frames. We want to let you know that we are working on resolving these cases. If you still need help please get in touch at info@velobuild.com and we will do our best to resolve the problem. The feedback shared in the thread is being reviewed and taken into account to improve our QC processes. We appreciate your understanding as we strive to offer the best quality products while keeping costs down. May 31, 2022, 01:18:25 PM |
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Re: Velobuild VB-R-168 Frame
Hello all What are you proposing to do? Replacement frames with better QC for those of us that got burned? I'm not sure anything short of that will really help. When I was emailing with Chris he was pretty dismissive of my issues and even suggested I sand off the lump on my fork crown...  I did get a replacement part for my seatpost but it was quite an effort and he initially denied that there was a problem at all. Not exactly great customer service if you ask me, and hardly "resolved". May 31, 2022, 06:37:04 PM |
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Re: Velobuild VB-R-168 Frame
Hello all Spending 1h for a proper QC will allow you not to spend hours to try to solve problem with angry customer. Maybe something to consider. June 01, 2022, 12:40:00 AM |
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Re: Velobuild VB-R-168 Frame
Hello all Thank you for responding. I think if you ask people here, QC is probably the most important aspect Vb needs to focus on. Anecdotally, most of the issues seem to be around: 1) missing or incorrect hardware 2) poor machining of hardware or mounting points on the frame 3) incorrect or sloppy paint job 4) “bait and switch” specifically around handlebars 5) poor after sales service The frames themselves are fine. The customer expectation is that they will receive exactly what they have ordered, and not have to contact for after service support. Because, let’s be honest, after sales support is weak and aside from receiving a broken frame in the mail, the VB warranty is almost useless. It is also in VBs interest to take the extra time to ensure an order is correct and free of defects. Consider how much time and money is wasted dealing with after sale complaints, as well as the loss of reputation when these complaints are shared on forums? Ideally, VB wants to be in a position where you will never hear from a customer again, unless it is to buy another frame. I am not saying this to complain. Rather, I say this because I would like to see VB succeed. And these QC issues are seriously harming your business June 01, 2022, 08:06:42 AM |
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Re: Velobuild VB-R-168 Frame
Hello all We wanted to provide an update on the recent issues some customers have experienced with their frames and let you know we have been working closely with those affected to find a resolution. We are implementing additional QC/QA steps to our process prior to frames being sent for painting and multiple checks before shipping to ensure no issues or parts are missed and can be corrected if needed. We appreciate everyone's feedback and are committed to improving the quality of our products by listening to what you have to say. Happy building and riding! VeloBuild Team June 13, 2022, 01:04:20 PM |
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Re: Yishunbike G095D (Speed Gravel)
Info@yishunbike.com September 27, 2023, 12:24:30 AM |
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Re: Yishunbike G095D (Speed Gravel)
Ordered one, will be shipped next friday  UD Gloss. Kitty is answering fast, and is very service minded. Looking forward to get the frame delivered. October 06, 2023, 05:18:04 AM |
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