Similar to the above post, I purchased the 24mm version and when I install this on my bike (BB86) I have to use 6mm of spacers to remove any lateral play. Is this normal or is it too excessive ?

Also all the spacers are on the NDS. When I try and add spacers to the DS, the outer diameter is too small and falls into the recess of the spider locking. The depth of the locking is 6mm so if I want to add 3mm to the DS, then I need a total of 9mm of spacers on the DS. Please help me shed some light on this.

Just send it back if you can. They are very bad for getting a refund and don't want to acknowledge the problem. 

Some news. After some debate, I could get a new axle or send everything back. BUT I asked for a spindle length measurement and it's the same length as what they have measured (see pic). Then, when I attach the crank arms, it is 5mm wider than the ones they measured. So the problem is with the crank arms, does the spindle not protrude enough? Getting an answer always takes a day so let's see tomorrow ...

This is getting really ridiculous...

Due to an accident I was only able to install the crank after 3 months. So buyer protection is gone...

I've been dealing with ryet store for a week now but they don't want to acknowledge something is wrong. They just keep asking for more proof while I provided evidence. I'll share the conversation later when it's not resolved soon.

They ask me for a measurement, then they want another one, and then another one
...

Add cranks spacers. Might be a good idea to measure the length of the spindle, it wouldn't be the first to be out of spec.

4mm on each side is a bit much no?

I'm just going to look at something else with better quality. Like Seka, evolve,...

Somewhere else, should've known as the seller made the order through another Ali shop as where I found the advertisement.

I'm in doubt if I would buy another one from qilefu as I'm stuck with a lot of parts...