I ordered a MTB frameset and a wheelset from them on September 4th, total cost was +1.5k USD. Once it past AliExpress deadline (or refund will be issued automatically), they changed the order status to 'Shipped', but without tracking number and no further logs from the shipping activity. I sent him a message asking about the frame and wheels. They replied with broken English saying the wheels were done but the frame was not. My next question:
- when will the frame be done? It's been a month.
They answered:
"OK
Yes
I see"
I had to rephrase my question for them. They said - exact quote: "I can send it to you around these few days".
4 days later, still no update on the order shipping status. I asked again, and again. Their answers were always: "few days".
Yesterday I went to AliX app and disputed the order with ALiX customer service. AliX gave this store 5 days to sort this issue out. The very next day, they texted me saying:
- Please cancel the dispute. I will send it to you in about 3 days.
They also offered me a gift, which I don't know what it is.
I really don't know to deal with these types of vendors. I'm glad I have AliExpress to help me in this situation.
Now I need to look where else for my MTB XC frame. LightCarbon LCFS980 looks good, so does TanTan FM080.
