Spcycle New Mold SP-R088 Carbon Road Frame

[Tilmanstoa5ty]

The frame has zero kilometers I had just started building it and it hasn’t done a single meter on the road that’s the crazy thing.

Better now than later btw

That's gotta be some sort of shipping damage then. Contact Spcycle and see what they offer. Hope they will replace the frame without issues

[alfiomotrambo]

UPDATE:
The seller got back to me and suggested that I sand the affected area lightly with sandpaper to check whether the carbon fiber itself is damaged or if it's just a surface-level cosmetic issue.

If the carbon is actually compromised, they said they would send me a new frame (although it’s not entirely clear whether I’ll have to return the current one).
If it turns out to be only cosmetic, they offered to cover the cost of repainting.

We’ve been talking through AliExpress chat so far.
Do you think I should ask them to confirm everything by email, just to have it in writing in a more official way?

What do you think about these options?
Does this sound like a reasonable approach?
What would you do in my place?

[Jouke]

UPDATE:
The seller got back to me and suggested that I sand the affected area lightly with sandpaper to check whether the carbon fiber itself is damaged or if it's just a surface-level cosmetic issue.

If the carbon is actually compromised, they said they would send me a new frame (although it’s not entirely clear whether I’ll have to return the current one).
If it turns out to be only cosmetic, they offered to cover the cost of repainting.

We’ve been talking through AliExpress chat so far.
Do you think I should ask them to confirm everything by email, just to have it in writing in a more official way?

What do you think about these options?
Does this sound like a reasonable approach?
What would you do in my place?

That sounds very fair. So far they have always been good to me in their support. Do you have an endoscope? Othewise you could send pictures form inside the frame (showing the cracks). I would sand it down and see how it looks; maybe record some videos also. It sure seems like your frame has been damaged during transport. Was the box damaged?
The chat needs to be via Aliexpress chat; that way you can have support from Aliexpress if needed. But so far they seem very cooperative

[alfiomotrambo]

That sounds very fair. So far they have always been good to me in their support. Do you have an endoscope? Othewise you could send pictures form inside the frame (showing the cracks). I would sand it down and see how it looks; maybe record some videos also. It sure seems like your frame has been damaged during transport. Was the box damaged?
The chat needs to be via Aliexpress chat; that way you can have support from Aliexpress if needed. But so far they seem very cooperative

Well the box was a little bit damage but I never thought the frame could be damaged, i will sand out and record the process, thanks for the help man, will send some update asap