Your sample size is 1. Mine is 5.
Beyond that and more importantly, a groupset is supposed to work, rather than break for no reason, so I am hoping that you're not the only user on the forum whose groupset is working!
I keep posting about the issues with mine so that it's visible to others who can then decide where they spend their money. I expected it would be beta, but that's a farce of a product, not a beta. I mean the failure rate is 100pc, as the 5th group is not being ridden atm. If they were on point with warranty and support, I wouldn't necessarily mind too much, but they're not.
Would be nice to have polls on the forum though, to know who's riding what.
Hi Serge, this really sucks...sorry to hear that...
the problem with most of the chinese companies is, that the engineers usualy do not speak any english, they develop, that is it.
so if a problem occurs, you end up with someone who speaks english, but does not have any technical clue....therefore, they ask questions like, did you ride it in the rain, they may have a note in front of them, with questions they need to ask..they hardly understand the product...the salesperson usually do not have any interest in solving problems, as long as the sales are good...
My er9 was totally dead, nothing and they ask for a video...we have done several orders now, tries everything to help and at the end, they do not even trust us when filing a complaint......